Enable email notifications in confluence when using @ symbol

[Mario Pasquino]

When users are on a confluence page and want to comment to another user via the "@" symbol, our users are not receiving email notifications.  How can we enable email notifications for this in Confluence?  

Note: Our email notifications are working in JIRA when using the "@" symbol, but not Confluence. 

[rohit jadhav]

Hey, we are seeing similar issue and I have tried above steps too. Non of them helped. @Mario Pasquino is issue resolve? If yes then could you please add the fix details if you can.

[Bruno Tiago]

Is it resolved?

[rohit jadhav]

Yes, unfortunately there was a bug in our code that was causing the issue. 

[Bruno Tiago]

so, you've setted up the mail queue right?

[Natalie S_]

Have the email notifications previously worked? If so, have you checked to see if the mail queue is processing? If not, you can manually flush it in the admin console. I would also submit a ticket to support.