Hi,
My client wants to send a notification to all the agents of the "service desk team" when an issue is created.
I have created a group for those agents and gave them the role "service desk team" in the project.
Can you please help me how can I set this email/notification up?
Check the associated notification scheme, edit and add the project role to the create notification which I believe is at the top...
You have allready set a good basis for managing your users which is nice to see
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thanks. Will try that.
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