Mail issue to service desk team of the Project

M Amine
Community Leader
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July 26, 2015

Hi,

My client wants to send a notification to all the agents of the "service desk team" when an issue is created. 

I have created a group for those agents and gave them the role "service desk team" in the project. 

Can you please help me how can I set this email/notification up? 

3 answers

1 vote
Darren Pegg
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July 26, 2015

Check the associated notification scheme, edit and add the project role to the create notification which I believe is at the top...

0 votes
Darren Pegg
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July 26, 2015

You have allready set a good basis for managing your users which is nice to see smile

0 votes
M Amine
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2015

thanks. Will try that. 

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