Change issue type automatically on transition

Gerdt Brouwer October 7, 2013

In some cases I would be nice to change the issue type on transition.

For instance when you made an estimation and the issue is approved it would switch to task. Sadly enough I can't find that option.

Is this possible at all?

7 answers

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2013

You can't do this natively, you'll need to find/write a plugin that can change the issue type as part of a listener or post-function.

This is potentially a very complex process though - a new issue type can have different fields and workflows and need to check and validate all sorts of data associated with the issue before it's possible. I'm not aware of any plugins that can do this

Gerdt Brouwer November 22, 2013

Though I can't find the option indeed, thanks for explaining.

0 votes
D_ J_ Taylor February 10, 2021

You can absolutely do this within JIRA using Automation

Follow these steps:

> Click Project Settings in the left-hand navigation panel

> Click Automation (third option from the top)

> Click Create Rule in the top right corner

> Use the "Issue Transitioned" Trigger

> Select your "From" and "To" statuses

> Click Save

> Click New Action under the Add Component area

> Choose Edit issue in the Recommended list of actions.

> Choose Issue Type in the list of fields to edit

> Choose the issue type to which it should transition

> Click Save

> Name your Automation

> Click Turn it On

> ALL DONE!

Screen Shot 2021-02-10 at 2.44.38 PM.png

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 10, 2021

Bear in mind that can only actually work if the issue types have exactly the same configuration

0 votes
Augustin Delaporte June 27, 2016

It's been answered here: https://answers.atlassian.com/questions/322797.

It's simply not available yet on Cloud: https://bobswift.atlassian.net/browse/CW-18

0 votes
apoorvakiyawat October 15, 2014

okay, thanks Nic.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 15, 2014

The same answer applies - it's not *just* a change of a field, you have a whole load of structural work to do as you make the change, and you'll need to write it yourself because there isn't anything out there.

0 votes
apoorvakiyawat October 15, 2014

Even I am looking for a similar option. I have created different issue types for different customers for e.g. A-bug B-bug ... so the user creates the bugs but then in post function i want to change the issue type from bug to a-bug / B-bug depending on the customer. so that I can then have different workflows for different set of issue types

0 votes
J. Caldwell
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 7, 2013

I don't understand the goal of this. Could you eliaborate more?

Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 28, 2014

Suggest an answer

Log in or Sign up to answer