Neeta, what does the atlassian-jira-incoming-mail.log says?
Hello Neeta,
Initially, you could check this KB that describes common mail related issues and how to fix them.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
How does the configuration is set in JIRA?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.