Why my customer cannot search the solution but admin and collaborator is able to search the solution
Below is the sample of how the customer search and how the collaborator search
This is the sample how customer search
JIRA.JPG
This is the sample how to collaborator search
JIRA.JPG
Even my customer has permission in knowledge base
Capture.JPG
Any one can help me to answer?
Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?)
Best Regards,
Peter
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Please take a look at the Warning on your permission page for the Confluence Space: you need to grant the global Use Confluence permission to allow anonymous access to Confluence. Cheers, Peter
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But I set Anonymous access is allow to view, so how can i solve it? like set it become searchable or viewable
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Hi, You need to go to the Confluence Administration menu, search for the menu item 'Global Permissions' and set the option 'Use Confluence' to 'Can Use' for Anonymous Access. Cheers, Peter
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