I will answer in three parts.
Firstly, there is no official uptime SLA- please review section 12 of our hosted terms and conditions:
http://www.atlassian.com/hosted/terms.html
However, as downtime is very bad for business, I can assure you we unofficially strive for 100 percent uptime
Secondly, our data center has a 100 percent network SLA:
Thirdly, our support team maintains an initial response time SLA:
And while we have no official support resolution SLA our internal goal is resolving all assigned cases within 48 hours.
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