Can't open JIRA web site properly

[kunits0929]

Hi,

One of my co-worker can't open JIRA site properly.

When she access the site she finds "Save As" prompt or corrupted texts on the screen.
We also noticed the site came up fine when a different user logged on her PC to access JIRA.
So we suspect this is something with her permission...
 
Anybody know what could cause the issue?
Any information is much appreciated.

Thank you

Case1:  When clicked on the JIRA link - Prompted to save

1.jpg

Case2:  Paste URL in the browser to open - corrupted site contents

2.jpg

[Volodymyr Krupach]

First of all scan for viruses. Looks like same malware soft is replacing the domain. Other option is that the browser is configured to use malware DNS or proxy.

[kunits0929]

Hi, Thanks for checking my question. Virus scan has been performed - no issue found. Since she had the same issue on a different PC, we strongly suspect her JIRA(?) setting. ...

[Volodymyr Krupach]

Does it happen before or after the user logs in to JIRA?

[kunits0929]

I believe it's after login. We were never asked for login at our work when opening JIRA site.

[Volodymyr Krupach]

Please try other browser. What does happen when you press Cancel on Save As prompt.