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I cannot get an email event to fire on a transition

I cannot get an email event to fire on a transition

I have:

Created a custom event (Validation Approval) based on the "Issue Updated" template.
Added it to a notification scheme (Internal Tasks notification Scheme)
Created a notification to email me directly.
Created a transition (Validate)
Changed its Post Function #5 (Fire a Validation Approval event that can be processed by the listeners.)

When I click "Validate" I never get an email. What am I missing?

Update: When I use the "Notification Helper" I don't even see "Validation Approval" in the list of Notification Events. I see Generic Event and everything else.

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I'm actually having the same issue, only in cloud. What's especially interesting is when I look in the mail queue I see the email for the custom event notification, so I can tell that it triggered, it just doesn't ever make it to me. And to throw another twist in, I'm doing this in combination with Service Desk automation. Because I like pain, apparently...

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What have you got in the notification scheme for "validation approval"?

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- Group (Validation Approvers) - Single User (sbeeson)

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I tried switching to the default notification scheme and adding my event there, still didn't work.

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Ok, check your profile - do you have "email me on my own changes" turned off?

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I did, but that didn't fix it. I also set up an additional external email address to make sure that wasn't the problem. It wasn't. I now get a normal "Issue Updated" notification at my work email but no transition notification on either email.

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Hmm, good debugging calls there. It makes me think the workflow is not associated with the project/issuetype, or is still a draft that you've not published yet. After checking that, I think I'm stuck

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Yeah, thanks for the help. I'll have our other analyst take a look at it and see if it's something stupid I'm overlooking.

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