Problem in issue status change programmatically (Issue status not updated on view issue page but updated on history)

[Sachin Dhamale]

Current code:

MutableIssue mi=ComponentAccessor.getIssueManager().getIssueObject(issue.getId());
IssueService issueService = ComponentAccessor.getIssueService();
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters();
TransitionValidationResult transitionValidationResult1 = issueService.validateTransition(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), mi.getId(), 5, issueInputParameters);
boolean result = transitionValidationResult1.isValid();
if (result) {
IssueResult transitionResult1 = issueService.transition(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), transitionValidationResult1);
ComponentAccessor.getIssueIndexManager().reIndex(mi);
}

I use this code on listener class.

With this status get change but it shows only on histroy tab and shows correct transaction but on view issue page it shows wrong (by default) status of issue.

transitionValidationResult is also come true. but still on view issue page shows wrong status.

but on history is shows right transaction.

what will be the problem for this?

[Nic Brough -Adaptavist-]

Oh gods, no, you haven't tried to change the endpoint of a transition? Do not do that, it breaks. Every time.

You need to craft a listener that performs another transition outside the current transition, not within it.  Have a look at the auto-transition listener in the Script-runner.

[Sandor Krisztian Andre]

How is he changing the endpoint? I see only one operation here, a transition.

[Nic Brough -Adaptavist-]

A transition changes the status (step) from anything to a new status.  There can only be one target status.  So saying "I will put it in another status" is changing the endpoint, and makes the transition pointless.  Do NOT try it.

[Sachin Dhamale]

Thanks Nic for reply.

In my scenario.

There are two transaction from "open" status one is "In Process" and another is "Resolve"

1. start progress transaction for "In Process"

      2. Resolve(5) transaction for "Resolve"

But I want to redirect Resolve Status from start progress transaction for that i write above code.

and its working because it show in history tab.  first open > inprocess and then In process > Resolve.

but on view issue page it show "In Progress" which is by default instead of "Resolve"

[Nic Brough -Adaptavist-]

That's very odd.  It suggests that the history has been written to, but the transition has not actually been done.  The issue view page is generally read directly from the database, so it's not "wrong" in terms of what it's telling you, it's just displaying the current state of the data.  What is "wrong" is the failure to proceed through the transition (and the write to history is even more wrong!)

Could you do a quick check - go to the issue view and check what transitions are now available - is it none at all, or the ones for the currently shown status, or the ones for the status it should have ended up in?

[Sachin Dhamale]

Nic, available transaction is not correct for displaying status. it shows transaction for status which showing in the history tab.

[Sachin Dhamale]

That means status in the history and its related transaction on view issue page is updated but status on view issue page is not showing correctly

[Nic Brough -Adaptavist-]

Wow, you've managed to do the complete opposite of what everyone else does. The issue view is almost always "right" and it's everything else that is broken around it.