How can I change email setted in my atlassian ID ?

baasio June 3, 2013

The email registered on my atlassian id is going to be unavailable soon.email is jeon.gyuchan@kt.com.
So I want to change my email address, but I can't find user interface for changing email.
How Can I change email address.
If possible, I hope set email address admin@baas.io not jeon.gyuchan@kt.com

26 answers

2 accepted

4 votes
Answer accepted
hhung May 10, 2016

Hi everyone, you can now update your Atlassian account (formerly 'Atlassian ID') email address via https://id.atlassian.com/manage/change-email smile

okampfer October 10, 2016

"changing your current email is not allowed", why?

knightjjx February 27, 2017

I also come to this issue. Have you solved it?

Andrew Belegrinos December 14, 2017

Likewise! Is there a fix on the way or is this a design choice?

Nic Brough -Adaptavist-
Community Leader
Community Leader
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December 14, 2017

Nope, you've been able to change your email address since May 2016.

Unless it's a google account, which prevents Atlassian change it.

Andrew Belegrinos December 14, 2017

Ah right - so I can only assume it was a design choice to have google accounts permanently associated .. do you happen to know if there is a particular reason for this google account exception?

Nic Brough -Adaptavist-
Community Leader
Community Leader
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December 14, 2017

I'm told it's because of a limitation in google accounts - if you change the email address, they don't think the atlassian account is the same one any more, so the connection is lost.

Andrew Belegrinos December 14, 2017

Makes sense - Atlassian wouldn't be inconsistent for an internal reason.  So, to confirm, any other non Google email service as a primary is changeable - e.g. Outlook?

Nic Brough -Adaptavist-
Community Leader
Community Leader
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December 14, 2017

Outlook is a client, not a mail provider, but yes, non-Google accounts are all now changeable (Like most on this thread, I was surprised and annoyed that it took 3 years to do something that should have been available on day 1)

Andrew Belegrinos December 14, 2017

Yes - very frustrating. Luckily we caught it early on in the piece.  Thanks for info Nic!

Ben Gilman March 14, 2018

Is it still not possible to change the email address for an account associated with a Google account?  What are we supposed to do when the email address changes, but the person remains the same?  Is there any way to migrate data (issues, comments, etc) from one user to a new user?

0 votes
Answer accepted
Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
April 13, 2017

Hi all: 2017 update, you can still change your email address using this link: https://id.atlassian.com/manage/change-email

EXCEPT if your account is managed by Google. In that case, it cannot be updated/changed.

42 votes
Glen Coates June 6, 2014

Wow. A system in which you cannot change your email address.

Joel Van Horn August 2, 2015

Srsly....

23 votes
Séb P.
Rising Star
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January 6, 2015

Really??.... WTF? Are you kidding???

If I'd delivered a product to my customers where you can NOT change a user's email address, they'd definitely break my bones into pieces...

Sorry Atlassian, this is a BIG fail

22 votes
Eric Tucker June 12, 2014

Unreal. Can't change an email address associated to an account in 2014.

17 votes
Robert Hall September 9, 2014

Absurd that there is no capability to change the email address.  How primitive. 

12 votes
Daniel McQuiston May 12, 2015

I am suprised as well. In 2015 Atlassian still hasn't added this capability.

10 votes
Joe Teumer October 8, 2014

I would like the ability to change my email address.

9 votes
Soulhuntre December 5, 2014

This is simply... astonishing. Sad, sad and astonishing.

7 votes
Chuck March 12, 2015

Un-freaking-believable-crazy-not-possible-from-a-software-company 

6 votes
Botond Pakucs August 24, 2015

This is just ridiculous...

6 votes
JordanA July 28, 2014

Hello,

I have created a feature request on this. I believe this should be possible for our clients and if you feel the same Vote for this feature request to go through.

https://jira.atlassian.com/browse/AOD-7331

Christopher Reed August 28, 2014

Also voting that this is unacceptable to not be able to change your email address.

6 votes
Phillip Harrington June 25, 2014

Incredibly annoying. WHY?

4 votes
Mike Zielinski March 17, 2015

Just wow!

3 votes
Andrew Matheny June 24, 2015

I would like to change my email address.

3 votes
Raju KC
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June 3, 2013

This is not possible.

3 votes
AlaA
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June 3, 2013

Hello Bassio,

As mentioned in the FAQ below:

https://id.atlassian.com/about/faq#cat3q7

I'm afraid it's not possible to change the email associated with your atlassian ID. However, you can move your licenses from one Atlassian account to another as per the steps mentioned here:

http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-1

Additionally, you may want to contact Atlassian's sales team to assist you further on this case.

Phillip Harrington June 25, 2014

Please update my email address OR move my licences for me. This is ridiculous.

Eric Klein May 18, 2015

Yea, your support link just sent me to an eye squinting chart that makes my head spin. I need to change my email address, so either help with that, or get me to someone in support and do this. Unreal that you cannot do this...

Lee Hart August 22, 2015

I have just started to evaluate the Atlassian products for my own software development, with great hopes, but I have hit this issue straight away. It does not give me much confidence in the software or the company, when such a simple, common and fundamental requirement (just being able to change your own email address) has not been properly anticipated and accommodated. I'm very disappointed. Furthermore, this has apparently been tolerated by Atlassian (surely software development experts) for over 2 years. I can't imagine a good reason... It looks bad. I hope Atlassian can provide a satisfactory explanation, or fix this soon.

Andrei Cocari March 1, 2016

Please tell me this option has been implemented since 2013!

Eric S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2016

Hi everyone, you can now update your Atlassian account (formerly Atlassian ID) email address via https://id.atlassian.com/manage/change-email.

2 votes
flurfnk March 9, 2016

ridiculous

2 votes
Aarish Shah November 23, 2015

Still seems this is not possible, along with a bunch of other issues with Atlassian tool integration. While at surface level they appear to be well integrated this doesn't seem to go much beyond a marketing exercise. Once you did a little deeper the disconnect between JIRA, Confluence and Bitbucket becomes glaring.

1 vote
Marc Hoogstad September 18, 2018

This is still not working, unbelievable. You cannot change your Atlassian email to a gmail email account.

Marc Hoogstad September 18, 2018

Or if your company email is based on gmail/googlemail.

Like wombat_attack likes this
1 vote
Phillip Harrington June 25, 2014

I signed up for bitbucket and hipchat - then realized what I wanted was ondemand. So I deleted both accounts, but the OnDemand signup still was telling me I had a bitbucket account - which I didn't - I tried the "forgot password" form and it said 'no such account.' So I figured - I'll just use something temporary at a catch-all domain. I didn't realize I'd be locked into that. If I have to go and delete everything and build it again - that's gonna suck - and make me just want to do the 'delete everything' step and just forget the 'build it again' step :-(

0 votes
Vitaliy Druchkovsky October 17, 2019

Hello,

 

How often I change the email in Jira?

0 votes
villerauma March 22, 2019

This is just unreal. It's 2019 and you can't get invoicing email to another address except the admin one? You do realize your customers are companies with accounting etc.?

 

This just pisses me off

Nic Brough -Adaptavist-
Community Leader
Community Leader
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March 22, 2019

That's completely wrong - see the "billing contact" on the licence page.

Like Mikhail Bashlykov likes this
villerauma March 22, 2019

There is no "billing contact" on the license page. Note that we have multiple licenses like Jira and bitbucket. (https://my.atlassian.com/products/index)

 

There is "Billing Details" but that's just the company address page, there's no field for email.

villerauma March 22, 2019

Ok now I feel stupid, because there are multiple products, they are folded in and for each there is a submenu where there are the fields you're talking about..

 

Thanks for your help.

0 votes
Changsheng Wu April 19, 2018

sad

0 votes
Adam Markowski April 20, 2016

any progress?

0 votes
Coskun Sunali March 1, 2016

Funny.

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