Trigger email based on custom field value

[Fernando Bultin]

Hi folks how are you?

This time we need to be able to send a mail to a person or group when a custom field has certain value. (i.e let's say a priority custom field has value 1) . The goal here is that when an issue has high priority, comunicate this via email to the stakeholders.

i Think jira studio must have this function but i don't know how to implement it.

I've found this :

http://old.nabble.com/trigger-email-based-on-custom-field-value-td29452403.html

But doesn't apply because is for jira non hosted. The question is: How can we achieve the same task but in jira studio?

Thanks a lot

Fernando

[Stephen Hayden · Accepted solution]

My compromise for a problem like this would probably be to create a filter and subscribe a group to it, spamming them x times per day with the tickets that meet the criteria (in this case, priority 1). You could even narrow it to tickets in the initial status (like Open) and have the subscription not spam if there's no emails to report.

[Fernando Bultin]

Thanx Stephen! we did that.

[JamieA]

If anyone has this required in a hosted env there is now an easier solution than in the old forum post - use this built-in script to fire an event when the field has whatever value, or changes to that value, or send a completely custom email.

[LuziaL]

Hi Fernando,

As it's not possible to configure listeners in JIRA Studio, the solution would be a mess.

I'm thinking about something like

* Have a Google Account to be always notified when an issue is created/updated

* Have a script monitoring this account and doing the needful

No easy solution here :(

--Luzia