Sorry, we cannot load this activity due to an error. Showing up in our jira dashboard

[Christian Michael Arizala]

Hi,

Need help in fixing this error. Upon creating of issue our dashboard shows this error: "Sorry, we cannot load this activity due to an error." Cause of this error is our SIL program that if I remove the SIL in our workflow error does not show anymore. But if I put it back it shows again. And when I comment the whole code in our SIL it works. Please help in fixing this. Hope to hear answers from you guys. 

Thanks

[Radu Dumitriu]

Hi,

Dig into the logs (JIRA-HOME/log/atlassian-jira.log), get the error and send it to us : jira-support at kepler-rominfo.com

Of course, if you use SIL 3.0 you can use try-catch to ignore the error. However, it is maybe not the desired behaviour, so ...

[Nic Brough -Adaptavist-]

Ok, so you've narrowed it down to the execution of a SIL script.  So, the next steps are

1.  Look in the log to see if the script is causing any errors to appear there (there should be something)
2. Debug the SIL script to see where it's going wrong.  e.g. if you un-comment just one line that doesn't do much (echo hello world type thing), does that fail?

[Nic Brough -Adaptavist-]

And what Radu said if you have a look at the logs and aren't sure what they're trying to tell you :-)

[Radu Dumitriu]

Thanks Nic! +1