Do portal users count as Jira licensed users?

PeerOneTS May 23, 2015

Dear all,

 

today we decided to use JIRA with the ServiceDesk Add-On.

After testing the system, I came to one question about the licensing:

 

We are a team of four persons, three are taking care of the ServiceDesk requests.

We use a Starter license for JIRA and SD.

 

So when I allow users to access the customer portal and create an account there, or autocrat an account on sent e-mail requests, will those accounts count on my Starter license?

 

If so it's pretty odd.

 

Thank you very much for your reply.

 

Thorsten

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MJ
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2015

JIRA Service Desk has 3 different type of users:

  • Agents
  • Collaborators
  • Customers

Customers, or portal users as you call them, do not count towards your JIRA license.

Please refer to this page to get a break down of the different user types in JIRA Service Desk, and how to set them up and manage them. 

PeerOneTS May 23, 2015

Hello Mick,

 

thanks very much for that quick reply. I was just a little confused as those customer portal users showed up in the usual user management of Jira.

 

Thanks very much

 

Thorsten

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