Hi
I have an issue with JIRA application version 6.2.5. None of the projects are accessible. Our JIRA license got expired and since then we are having this issue. Updating the license with a new one after 2 weeks from the expiry date did not fix the issue.
Here is the error that we get.
500
Sorry, we have some technical problems during your last operation...
And here is the log.
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Templates.Projects.projectTab: In 'print' tag, expression "$tabHtml" evaluates to undefined.
Any idea what to be done?
Community moderators have prevented the ability to post new answers.
Googled for you problem and found this: https://confluence.atlassian.com/display/JIRAKB/Viewing+a+Project+or+an+Issue+throws%3A+com.google.template.soy.tofu.SoyTofuException
Please see Jacek Rzeznik's comment:
I had a similar problem with the exception above. Entering safe mode didn't help.
Try to remove indexes according to this ticket:
Unable to Rebuild JIRA Index
After restart everything should be fine (although I'm not sure for how long, it is possible that in few days problem will return because of some broken index - it is only a workaround, I don't know the real cause of the problem)
JIRA 6.2.2
JDK 7u55
Did you install any plugins that embed content into the projects tab?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I am not sure which plug-ins have this sort of functionality as I am a newbie to this but below is the list of plug-ins that I have installed. I have tried the option to Enable Safe mode but the error dint go away. Agile Reports Plugin Conditions Validator (disabled) Copy to Subtask Plugin JIRA Agile JIRA Sonar Plugin (disabled) Jira SU JIRA Suite Utilities katl-commons System Plugin: Tempo Core System Plugin: Tempo Planning API System Plugin: Tempo Teams Tempo Planner Tempo Timesheets Wallboard Plugin (disabled) WorkPlan Report (disabled)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Please try to disable all of them.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for your response. Like I said, I enabled Safe mode which means all the plug-ins are disabled. No luck.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
That error log is probably unrelated to an expired license and renewing would not have fixed this. Maybe try the following
Also, this link might be helpful https://confluence.atlassian.com/display/JIRAKB/Viewing+a+Project+or+an+Issue+throws%3A+com.google.template.soy.tofu.SoyTofuException
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Community moderators have prevented the ability to post new answers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.