How to display certain values in "issue type" field based on custom field value?

[Massimo G]

Hi,

I suggested this new feature development https://jira.atlassian.com/browse/JRA-43145 but I suppose this use case can already be implemented using script runner plugin.

My project has the following issue types: "bug", "improvement", "new feature", "support", "training" and a custom field called "issue category" that can assume the following values: "Development", "Service".

I'd like to implement the following behaviour:

1. user opens create screen
2. when user selects "issue category" = "Development" the issue types shown are: "bug", "improvement", "new feature"
3. when user selects "issue category" =  "Service" the issue types shown are: "support", "training"

Can anyone help me?

[Volodymyr Krupach]

You can implement such kind of filtering via JavaScript. The JavaScript can be injected as part of your custom filed. Good start point: https://confluence.atlassian.com/display/JIRAKB/How+to+display+a+Field+based+on+another+Field%27s+selection

[Nic Brough -Adaptavist-]

You won't be able to do that with the script runner - you need code in the core of JIRA to override the standard issue create process.  At the very least, you'll need a proper plugin to override the screen(s)

The closest you'll get without a plugin is botching some javascript into the screen which implements all the behaviour you want (rewriting the screen, and you'll have to pull or hardcode your category list), which won't work for REST and it won't help you with all the other routes for creating issues.