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Unable to install cloud plugin

Deniz Oğuz
Deniz Oğuz
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April 26, 2015

I have developed my first cloud plugin but I could not install it. I have created the app using connect express. I am using https, enabled authentication and licensing. I could retrieve correct atlassian-connect.json file by copy/pasting the private token url into the browser. It also works in local dev. environment. Https working correctly as far as I could check from the browser. But I could not install this to my cloud instance. Only error message it gives is "The add-on failed to install. Please try again later or contact the add-on vendor." which is meaningless for add-on developer. I see following logs in my nodejs server, and no error messages:

31.200.8.248 - - [Sun, 26 Apr 2015 10:11:49 GMT] "GET /atlassian-connect.json HTTP/1.1" 200 718 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.5.17 (KHTML, like Gecko) Version/8.0.5 Safari/600.5.17"
54.85.255.243 - - [Sun, 26 Apr 2015 10:12:34 GMT] "GET /atlassian-connect.json HTTP/1.1" 200 718 "-" "Apache-HttpClient/4.3.5 (java 1.5)"
54.85.255.242 - - [Sun, 26 Apr 2015 10:16:48 GMT] "GET /atlassian-connect.json HTTP/1.1" 200 718 "-" "Marketplacebot (+https://developer.atlassian.com/static/connect/docs/developing/upgrades.html)"

How could I debug this problem?

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Volodymyr Krupach
Volodymyr Krupach
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April 26, 2015

I know that my local dev JIRA is not expected to work with hosted connect plugin but anyway tried your descriptor and got following exception:

2015-04-26 17:44:37,637 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.usermanagement.ConnectAddOnUserGroupProvisioningServiceImpl] Attempting to make user 'addon_com.deniz.jira.similarissues.cloud' a member of group 'atlassian-addons' (if not already a member).
2015-04-26 17:44:37,642 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.usermanagement.ConnectAddOnUserGroupProvisioningServiceImpl] Attempting to make user 'addon_com.deniz.jira.similarissues.cloud' a member of group 'jira-users' (if not already a member).
2015-04-26 17:44:37,642 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.usermanagement.ConnectAddOnUserGroupProvisioningServiceImpl] Attempting to make user 'addon_com.deniz.jira.similarissues.cloud' a member of group 'users' (if not already a member).
2015-04-26 17:44:37,642 UpmAsynchronousTaskManager:thread-4 ERROR admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.usermanagement.ConnectAddOnUserServiceImpl] Could not make user 'addon_com.deniz.jira.similarissues.cloud' a member of group 'users' because that group does not exist!
2015-04-26 17:44:37,642 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from default project role 'atlassian-addons-project-access'.
2015-04-26 17:44:37,645 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'DEMO' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,647 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRA' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,649 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRB' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,651 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRC' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,653 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRD' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,656 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRE' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,658 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRF' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,661 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'PRG' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,666 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'TEST' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,669 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [plugin.usermanagement.jira.JiraAddOnUserProvisioningService] Removed user 'addon_com.deniz.jira.similarissues.cloud' from project 'VKP' role 'atlassian-addons-project-access'
2015-04-26 17:44:37,672 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.applinks.DefaultConnectApplinkManager] Creating an application link for Connect add-on with key 'com.deniz.jira.similarissues.cloud'
2015-04-26 17:44:38,020 UpmAsynchronousTaskManager:thread-4 ERROR admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.installer.ConnectAddonManager] Error contacting remote application at https://similarissues.thestarware.com/installed?user_key=admin  [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
java.lang.RuntimeException: javax.net.ssl.SSLHandshakeException: General SSLEngine problem
	at com.google.common.base.Throwables.propagate(Throwables.java:156)
	at com.atlassian.httpclient.apache.httpcomponents.ApacheAsyncHttpClient$6.apply(ApacheAsyncHttpClient.java:417)
	at com.atlassian.httpclient.apache.httpcomponents.ApacheAsyncHttpClient$6.apply(ApacheAsyncHttpClient.java:411)
	at com.atlassian.util.concurrent.Promises$Of$2.apply(Promises.java:286)
	at com.atlassian.util.concurrent.Promises$Of$2.apply(Promises.java:283)
	at com.atlassian.util.concurrent.Promises$2.onFailure(Promises.java:189)
	at com.google.common.util.concurrent.Futures$7.run(Futures.java:1100)
	at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
	at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:161)
	at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
	at com.google.common.util.concurrent.AbstractFuture.setException(AbstractFuture.java:189)
	at com.google.common.util.concurrent.SettableFuture.setException(SettableFuture.java:68)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1$2.run(SettableFuturePromiseHttpPromiseAsyncClient.java:59)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:197)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:90)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:192)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:744)
Caused by: javax.net.ssl.SSLHandshakeException: General SSLEngine problem
	at sun.security.ssl.Handshaker.checkThrown(Handshaker.java:1290)
	at sun.security.ssl.SSLEngineImpl.checkTaskThrown(SSLEngineImpl.java:513)
	at sun.security.ssl.SSLEngineImpl.writeAppRecord(SSLEngineImpl.java:1177)
	at sun.security.ssl.SSLEngineImpl.wrap(SSLEngineImpl.java:1149)
	at javax.net.ssl.SSLEngine.wrap(SSLEngine.java:469)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.doHandshake(SSLIOSession.java:254)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.isAppInputReady(SSLIOSession.java:391)
	at org.apache.http.impl.nio.reactor.AbstractIODispatch.inputReady(AbstractIODispatch.java:119)
	at org.apache.http.impl.nio.reactor.BaseIOReactor.readable(BaseIOReactor.java:159)
	at org.apache.http.impl.nio.reactor.AbstractIOReactor.processEvent(AbstractIOReactor.java:338)
	at org.apache.http.impl.nio.reactor.AbstractIOReactor.processEvents(AbstractIOReactor.java:316)
	at org.apache.http.impl.nio.reactor.AbstractIOReactor.execute(AbstractIOReactor.java:277)
	at org.apache.http.impl.nio.reactor.BaseIOReactor.execute(BaseIOReactor.java:105)
	at org.apache.http.impl.nio.reactor.AbstractMultiworkerIOReactor$Worker.run(AbstractMultiworkerIOReactor.java:584)
	... 1 more
Caused by: javax.net.ssl.SSLHandshakeException: General SSLEngine problem
	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
	at sun.security.ssl.SSLEngineImpl.fatal(SSLEngineImpl.java:1683)
	at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:278)
	at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:270)
	at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1341)
	at sun.security.ssl.Handshaker.processLoop(Handshaker.java:868)
	at sun.security.ssl.Handshaker$1.run(Handshaker.java:808)
	at sun.security.ssl.Handshaker$1.run(Handshaker.java:806)
	at java.security.AccessController.doPrivileged(Native Method)
	at sun.security.ssl.Handshaker$DelegatedTask.run(Handshaker.java:1227)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.doRunTask(SSLIOSession.java:238)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.doHandshake(SSLIOSession.java:276)
	... 9 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:385)
	at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292)
	at sun.security.validator.Validator.validate(Validator.java:260)
	at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:326)
	at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:283)
	at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1328)
	... 17 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:196)
	at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:268)
	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:380)
	... 23 more
2015-04-26 17:44:38,025 UpmAsynchronousTaskManager:thread-4 ERROR admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.installer.DefaultConnectAddOnInstaller] An exception occurred while installing the plugin '[com.deniz.jira.similarissues.cloud]. Uninstalling...
com.atlassian.upm.spi.PluginInstallException: Error contacting remote application [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:497)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:474)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.installConnectAddon(ConnectAddonManager.java:240)
	at com.atlassian.plugin.connect.plugin.installer.DefaultConnectAddOnInstaller.install(DefaultConnectAddOnInstaller.java:121)
	at com.atlassian.plugin.connect.plugin.installer.ConnectUPMInstallHandler.installPlugin(ConnectUPMInstallHandler.java:92)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:111)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:87)
	at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:94)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:123)
	at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:88)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:60)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:34)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:78)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:73)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:42)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:744)
2015-04-26 17:44:38,031 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.installer.ConnectAddonManager] Connect addon 'com.deniz.jira.similarissues.cloud' disabled in 4ms
2015-04-26 17:44:38,032 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.applinks.DefaultConnectApplinkManager] Removing application link for com.deniz.jira.similarissues.cloud
2015-04-26 17:44:38,064 UpmAsynchronousTaskManager:thread-4 INFO admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.installer.ConnectAddonManager] Connect addon 'com.deniz.jira.similarissues.cloud' uninstalled in 39ms
2015-04-26 17:44:38,064 UpmAsynchronousTaskManager:thread-4 ERROR admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [connect.plugin.installer.DefaultConnectAddOnInstaller] An exception occurred while installing the plugin '[com.deniz.jira.similarissues.cloud]. Restoring previous uninstalled-remnant settings...
com.atlassian.upm.spi.PluginInstallException: Error contacting remote application [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:497)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:474)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.installConnectAddon(ConnectAddonManager.java:240)
	at com.atlassian.plugin.connect.plugin.installer.DefaultConnectAddOnInstaller.install(DefaultConnectAddOnInstaller.java:121)
	at com.atlassian.plugin.connect.plugin.installer.ConnectUPMInstallHandler.installPlugin(ConnectUPMInstallHandler.java:92)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:111)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:87)
	at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:94)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:123)
	at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:88)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:60)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:34)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:78)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:73)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:42)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:744)
2015-04-26 17:44:38,077 UpmAsynchronousTaskManager:thread-4 WARN admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [upm.core.install.DefaultPluginInstallationService] Plugin installation failed: Error contacting remote application [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
2015-04-26 17:44:38,077 UpmAsynchronousTaskManager:thread-4 WARN admin 1046x3004x1 13xk5fn 192.168.1.10 /rest/plugins/1.0/ [upm.core.install.DefaultPluginInstallationService] com.atlassian.upm.spi.PluginInstallException: Error contacting remote application [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
com.atlassian.upm.spi.PluginInstallException: Error contacting remote application [javax.net.ssl.SSLHandshakeException: General SSLEngine problem]
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:497)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.requestInstallCallback(ConnectAddonManager.java:474)
	at com.atlassian.plugin.connect.plugin.installer.ConnectAddonManager.installConnectAddon(ConnectAddonManager.java:240)
	at com.atlassian.plugin.connect.plugin.installer.DefaultConnectAddOnInstaller.install(DefaultConnectAddOnInstaller.java:121)
	at com.atlassian.plugin.connect.plugin.installer.ConnectUPMInstallHandler.installPlugin(ConnectUPMInstallHandler.java:92)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:111)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:87)
	at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:94)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:123)
	at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:88)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:60)
	at com.atlassian.upm.core.rest.resources.install.InstallTask.call(InstallTask.java:34)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:78)
	at com.atlassian.upm.core.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:73)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:42)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:744)

Looks like your certificate is not in java default key-store.

 

For mine https://marketplace-cdn.atlassian.com/files/1.2.24-AC/artifact/descriptor/d06d6d05-4483-40db-a0a1-f951b8316bf5/atlassian-connect.json I get java.net.SocketTimeoutException.

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Deniz Oğuz
Deniz Oğuz
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April 26, 2015

Yes. Although it is accepted by browser it is not accepted by jira server. I have searched a lot and find following issue https://jira.atlassian.com/browse/CLOUD-6626. It seems that AdTrust or Comodo certificate is not in their keystore. It seems that I am getting a new certificate :(

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2 votes
eero
eero
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 26, 2015

Hi @Deniz Oguz [The Starware],

Just letting you know that it looks like the server you are using to host your addon is using server name identification (SNI, http://en.wikipedia.org/wiki/Server_Name_Indication). Unfortunately SNI does not currently work in Atlassian Cloud because of a bug in the http client we are using: https://ecosystem.atlassian.net/browse/AC-1519

We are working to fix it, and you can follow above ticket to get updates about our progress.

Cheers,

Eero

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1 vote
Deniz Oğuz
Deniz Oğuz
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April 26, 2015

Lessons learned:Do not use Comodo Essential certificates, they are not accepted by JIRA cloud instances. I have replaced certificate Comodo certificate with RapidSSL and everything is working now.

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Volodymyr Krupach
Volodymyr Krupach
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April 26, 2015

Do you have valid (no self signed) SSL certificate for your domain?

Also posting of the JSON descriptor will be helpful.

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Deniz Oğuz
Deniz Oğuz
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April 26, 2015

Thanks for your response. It is not self signed. If I copy & paste the descriptor URL browser successfully downloads it without any security warning. Clicking on the lock sign shows that certificate is ok. I have checked it with https://www.ssllabs.com and it also seems to work with Java clients. You can get descriptor with following link token should be still valid. https://marketplace.atlassian.com/files/1.0.6-AC/artifact/descriptor/bccc943b-e137-4c84-937e-9e6691f2633b/atlassian-connect.json?access-token=3c97f89e

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