can other wikis ( google docs) be used as a knowledge base in Service Desk.

gangadhar mamillapalli April 17, 2015

we are evaluating to use atlassian service desk , we have an enterprise account with google docs, so we would like to use the same as  knowledge base.

is there any way that we can hook it apart from confluence. ?

2 answers

0 votes
Elizabeth April 18, 2015
Olivier Albertini April 19, 2015

It would be nice if that would be compatible with the knowledge base of Jira service Desk ! Of course we can create a page in confluence and put the gdoc but the search would base only on the title of the page and not the content...

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2015

That's the point - other systems such as Google docs, do not have the functions that Confluence does. You're not limited by Jira/Service Desk, it's the other system.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2015

Yes, but you won't get the JIRA -> Confluence functions that Service Desk adds.  It will just be a pile of documents in google docs with no link to JIRA, because Google Docs doesn't have that functionality.

gangadhar mamillapalli April 18, 2015

Thank you for response.

Where/how can we do that ? 

could you please point me to any article ?

thanks.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2015

Write your knowledge base documents in Google Docs. Use the "link" functions in Jira to point to the urls you've posted the KB articles in. There's not a lot more you can do.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events