I can't download my backup zip file

John Kirby April 17, 2015

I can't download my backup zip file. It keeps telling me I'm using the incorrect username and password, I've tried IE, Chrome and Firefox.

3 answers

0 votes
Mehboob Alavi August 19, 2015

I am unable to download the backup zip file.

I have administrator rights - I see my name as JIRA Administrator - this user has ability to export/import

My account will expire today and need to move the project from the cloud to an internal JIRA instance.

Thank you

0 votes
Andre Borzzatto
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 17, 2015

Are you using an administrative JIRA account?

To download a JIRA backup file, there's a need to have JIRA Administrator rights, because the download of the backup file also implies in access to the WebDAV.

If you are having trouble solving the problem in your end, then please raise a support request in the Atlassian Cloud project at support.atlassian.com

Thanks and let us know if we can be of any further help!

0 votes
Rodrigo Girardi Adami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 17, 2015

Hi John,

Can you paste here a screenshot of the error? Is this happening in other machines? do you have some proxy in front of your network that could be blocking the file download?

cheers,

Rodrigo

Suggest an answer

Log in or Sign up to answer