license limit exceeded - Crowd prevents from login

[Klaus Gentzsch]

I tried to change ldap authorization... now I received a system message:

This is a reminder that you have reached 15.203 users of your 500 user license.
Once you exceed your license limit, Crowd will prevent any users from logging in (including administrators).

## THIS was NOT intended
we have around 130 active users

But now I cannot login to crowd anylonger - and even not undo the fault (only half an hour since the mail was  sent) - Crowd redirects all to: /crowd/console/license.action

HOW can I get back - I have NO account data,
cause the our former colleague has left the company.

Is there a workaround? Hints welcome 

[Deividi Luvison · Accepted solution]

Hey Klaus,

In that case go to my.atlassian.com and click on generate a new evaluation license, with that you can use the 1 month unlimited access to have access to crowd again as described in below KB:

https://confluence.atlassian.com/display/CROWDKB/Users+are+Unable+to+Log+in+After+Updating+the+License

As Crowd counts the number of users based on the "Can Login List" for the integrated applications (Crowd console -> Applications -> an application -> Groups), you will need to check if any of those groups have the proper number of users.

Did you had any changes on LDAP/AD where a new group was added to all your company users?

Or maybe someone created a new drectory to pull all users and automatically added your users to a group that have the can log in permission.

Usually when we have this kind of scenario those are the most indicated as culprits.

Hope it helps.

Thanks and Regards,

David| The Engineer that like Windows for realsies.

[Klaus Gentzsch]

great! that's the missing link

I made a backup of the cfg.xml - got a trial license - got it running again - got rid of the wrong directory settings - and switched back to old cfg.xml - looks good

next week, I'll find out what our account data are...

[Deividi Luvison]

Great to hear that :). Mind marking my first reply as answered your question so we can remove this question from the un answered section?

[Klaus Gentzsch]

Hello David,

that's a good idee, but the form asks for a SERVER ID

and I know that there is one - but right now crowd redirects every access to the license.action page

Is there another change to find out my server id???

Thanks. BRs Klaus

[Deividi Luvison]

In Crowd-HOME\crowd.cfg.xml, in there you will have the crowd.server.id tag :).