I´m trying to install and run a JIRA Server package in a Godaddy server. During the installation, following this instructions: https://confluence.atlassian.com/display/JIRA/Installing+JIRA+on+Linux everything seems to work fine.
Once it´s installed, I can´t start JIRA servicer neither typing service jira start
nor start-jira.sh
I have to type .bin/start-jira.sh -fg
to get some results. And this is what i get:
notconsulting@p3plcpnl0442 [~/atlassian/jira]$ ./bin/start-jira.sh -fg executing as current user ..... .... .NMMMD. ... .8MMM. $MMN,..~MMMO. .?MMM. .MMM?. OMMMMZ. .,NMMMN~ .IMMMMMM. .NMMMN. .MMMMMN, ,MMMMMM$..3MD..ZMMMMMM. =NMMMMMM,. .,MMMMMMD. .MMMMMMMM8MMMMMMM, .ONMMMMMMMMMMZ. ,NMMMMMMM8. .:,.$MMMMMMM .IMMMM..NMMMMMD. .8MMMMM: :NMMMMN. .MMMMMM. .MMMMM~. .MMMMMN .MMMMM?. Atlassian JIRA Version : 6.4.1 Detecting JVM PermGen support... PermGen switch is supported. Setting to 384m If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide Server startup logs are located in /home/notconsulting/atlassian/jira/logs/catalina.out Using CATALINA_BASE: /home/notconsulting/atlassian/jira Using CATALINA_HOME: /home/notconsulting/atlassian/jira Using CATALINA_TMPDIR: /home/notconsulting/atlassian/jira/temp Using JRE_HOME: /home/notconsulting/atlassian/jira/jre/ Using CLASSPATH: /home/notconsulting/atlassian/jira/bin/bootstrap.jar:/home/notconsulting/atlassian/jira/bin/tomcat-juli.jar Using CATALINA_PID: /home/notconsulting/atlassian/jira/work/catalina.pid Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=384m; support was removed in 8.0 Apr 16, 2015 6:33:31 AM org.apache.catalina.core.AprLifecycleListener init INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib Apr 16, 2015 6:33:31 AM org.apache.coyote.AbstractProtocol init INFO: Initializing ProtocolHandler ["http-bio-8080"] Apr 16, 2015 6:33:32 AM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1907 ms Apr 16, 2015 6:33:32 AM org.apache.catalina.core.StandardService startInternal INFO: Starting service Catalina Apr 16, 2015 6:33:32 AM org.apache.catalina.core.StandardEngine startInternal INFO: Starting Servlet Engine: Apache Tomcat/7.0.55 2015-04-16 06:34:23,846 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] **************** JIRA starting... **************** 2015-04-16 06:34:24,295 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] ___ Environment _____________________________ JIRA Build : 6.4.1#64016-sha1:5d7581434f35c063b7031942e62ed4d72a97fa9c Build Date : Tue Mar 31 00:00:00 MST 2015 JIRA Installation Type : Standalone Application Server : Apache Tomcat/7.0.55 - Servlet API 3.0 Java Version : 1.8.0_40 - Oracle Corporation Current Working Directory : /home/notconsulting/atlassian/jira Maximum Allowable Memory : 683MB Total Memory : 456MB Free Memory : 286MB Used Memory : 170MB Memory Pool: Code Cache : Code Cache: init = 2555904(2496K) used = 12068992(11786K) committed = 12189696(11904K) max = 251658240(245760K) Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 18660632(18223K) committed = 19136512(18688K) max = -1(-1K) Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2161376(2110K) committed = 2359296(2304K) max = 1073741824(1048576K) Memory Pool: PS Eden Space : PS Eden Space: init = 100663296(98304K) used = 48047128(46921K) committed = 157286400(153600K) max = 162529280(158720K) Memory Pool: PS Survivor Space : PS Survivor Space: init = 16777216(16384K) used = 16292344(15910K) committed = 52953088(51712K) max = 52953088(51712K) Memory Pool: PS Old Gen : PS Old Gen: init = 268435456(262144K) used = 113843408(111175K) committed = 268435456(262144K) max = 536870912(524288K) JVM Input Arguments : -Djava.util.logging.config.file=/home/notconsulting/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -XX:MaxPermSize=384m -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djava.endorsed.dirs=/home/notconsulting/atlassian/jira/endorsed -Dcatalina.base=/home/notconsulting/atlassian/jira -Dcatalina.home=/home/notconsulting/atlassian/jira -Djava.io.tmpdir=/home/notconsulting/atlassian/jira/temp Java Compatibility Information : JIRA version = 6.4.1, Java Version = 1.8.0_40 ___ Java System Properties _________________ atlassian.standalone : JIRA awt.toolkit : sun.awt.X11.XToolkit catalina.base : /home/notconsulting/atlassian/jira catalina.home : /home/notconsulting/atlassian/jira catalina.useNaming : true common.loader : ${catalina.base}/lib, ${catalina.base}/lib/*.jar, ${catalina.home}/lib, ${catalina.home}/lib/*.jar file.encoding : ANSI_X3.4-1968 file.encoding.pkg : sun.io java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment java.awt.headless : true java.awt.printerjob : sun.print.PSPrinterJob java.class.version : 52.0 java.home : /home/notconsulting/atlassian/jira/jre java.io.tmpdir : /home/notconsulting/atlassian/jira/temp java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory java.naming.factory.url.pkgs : org.apache.naming java.runtime.name : Java(TM) SE Runtime Environment java.runtime.version : 1.8.0_40-b25 java.specification.name : Java Platform API Specification java.specification.vendor : Oracle Corporation java.specification.version : 1.8 java.util.logging.config.file : /home/notconsulting/atlassian/jira/conf/logging.properties java.util.logging.manager : org.apache.juli.ClassLoaderLogManager java.vendor : Oracle Corporation java.vendor.url : http://java.oracle.com/ java.vendor.url.bug : http://bugreport.sun.com/bugreport/ java.version : 1.8.0_40 java.vm.info : mixed mode java.vm.name : Java HotSpot(TM) 64-Bit Server VM java.vm.specification.name : Java Virtual Machine Specification java.vm.specification.vendor : Oracle Corporation java.vm.specification.version : 1.8 java.vm.vendor : Oracle Corporation java.vm.version : 25.40-b25 mail.mime.decodeparameters : true org.apache.catalina.startup.ContextConfig.jarsToSkip : org.apache.catalina.startup.TldConfig.jarsToSkip : tomcat7-websocket.jar org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory os.arch : amd64 os.name : Linux os.version : 2.6.32-531.29.2.lve1.3.11.1.el6.x86_64 package.access : sun., org.apache.catalina., org.apache.coyote., org.apache.jasper., org.apache.naming.resources., org.apache.tomcat. package.definition : sun., java., org.apache.catalina., org.apache.coyote., org.apache.jasper., org.apache.naming., org.apache.tomcat. server.loader : shared.loader : sun.arch.data.model : 64 sun.boot.library.path : /home/notconsulting/atlassian/jira/jre/lib/amd64 sun.cpu.endian : little sun.cpu.isalist : sun.io.unicode.encoding : UnicodeLittle sun.java.command : org.apache.catalina.startup.Bootstrap start sun.java.launcher : SUN_STANDARD sun.jnu.encoding : ANSI_X3.4-1968 sun.management.compiler : HotSpot 64-Bit Tiered Compilers sun.os.patch.level : unknown tomcat.util.buf.StringCache.byte.enabled : true tomcat.util.scan.DefaultJarScanner.jarsToSkip : bootstrap.jar, commons-daemon.jar, tomcat-juli.jar, annotations-api.jar, el-api.jar, jsp-api.jar, servlet-api.jar, websocket-api.jar, catalina.jar, catalina-ant.jar, catalina-ha.jar, catalina-tribes.jar, jasper.jar, jasper-el.jar, ecj-*.jar, tomcat-api.jar, tomcat-util.jar, tomcat-coyote.jar, tomcat-dbcp.jar, tomcat-jni.jar, tomcat-spdy.jar, tomcat-i18n-en.jar, tomcat-i18n-es.jar, tomcat-i18n-fr.jar, tomcat-i18n-ja.jar, tomcat-juli-adapters.jar, catalina-jmx-remote.jar, catalina-ws.jar, tomcat-jdbc.jar, tools.jar, commons-beanutils*.jar, commons-codec*.jar, commons-collections*.jar, commons-dbcp*.jar, commons-digester*.jar, commons-fileupload*.jar, commons-httpclient*.jar, commons-io*.jar, commons-lang*.jar, commons-logging*.jar, commons-math*.jar, commons-pool*.jar, jstl.jar, geronimo-spec-jaxrpc*.jar, wsdl4j*.jar, ant.jar, ant-junit*.jar, aspectj*.jar, jmx.jar, h2*.jar, hibernate*.jar, httpclient*.jar, jmx-tools.jar, jta*.jar, log4j.jar, log4j-1*.jar, mail*.jar, slf4j*.jar, xercesImpl.jar, xmlParserAPIs.jar, xml-apis.jar, junit.jar, junit-*.jar, hamcrest*.jar, org.hamcrest*.jar, ant-launcher.jar, cobertura-*.jar, asm-*.jar, dom4j-*.jar, icu4j-*.jar, jaxen-*.jar, jdom-*.jar, jetty-*.jar, oro-*.jar, servlet-api-*.jar, tagsoup-*.jar, xmlParserAPIs-*.jar, xom-*.jar user.country : US user.dir : /home/notconsulting/atlassian/jira user.home : /home/notconsulting user.language : en user.name : notconsulting user.timezone : America/Phoenix 2015-04-16 06:34:25,261 localhost-startStop-1 INFO [atlassian.jira.startup.JiraHomeStartupCheck] The jira.home directory '/home/notconsulting/atlassian/application-data/jira' is validated and locked for exclusive use by this instance. 2015-04-16 06:34:25,292 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml 2015-04-16 06:34:25,558 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml 2015-04-16 06:34:25,565 localhost-startStop-1 WARN [jira.config.database.DatabaseConfigurationManagerImpl] no defaultDS datasource 2015-04-16 06:34:26,674 localhost-startStop-1 ERROR [atlassian.jira.tenancy.PluginKeyPredicateLoader] Could not read tenant-smart pattern file '/home/notconsulting/atlassian/jira/atlassian-jira/WEB-INF/classes/tenant-smart-patterns.txt' (using defaults) 2015-04-16 06:34:26,745 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] ___ Starting the JIRA Plugin System _________________ 2015-04-16 06:34:26,747 localhost-startStop-1 INFO [atlassian.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun 2015-04-16 06:34:43,490 localhost-startStop-1 INFO [atlassian.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed 2015-04-16 06:34:44,245 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Resolving 15 plugins 2015-04-16 06:34:44,248 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Enabling 15 plugins: [com.atlassian.auiplugin, com.atlassian.jira.jira-languages.en_UK, com.atlassian.jira.jira-languages.en_US, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.plugins.atlassian-plugins-webresource-plugin:3.1.5, com.atlassian.plugins.issue-status-plugin, com.atlassian.plugins.jquery, com.atlassian.soy.soy-template-plugin, jira.help.paths:1.0, jira.webresources:1.0, tac.jira.languages.de_DE, tac.jira.languages.es_ES, tac.jira.languages.fr_FR, tac.jira.languages.ja_JP] 2015-04-16 06:34:44,515 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.atlassian-plugins-webresource-plugin' immediately ENABLED 2015-04-16 06:34:44,664 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'jira.help.paths' immediately ENABLED 2015-04-16 06:34:44,724 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'jira.webresources' immediately ENABLED 2015-04-16 06:34:44,986 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Waiting for 12 plugins to finish ENABLING: [com.atlassian.jira.jira-languages.en_UK, com.atlassian.soy.soy-template-plugin, tac.jira.languages.de_DE, com.atlassian.jira.jira-less-integration, com.atlassian.plugins.issue-status-plugin, tac.jira.languages.ja_JP, tac.jira.languages.fr_FR, com.atlassian.auiplugin, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-languages.en_US, com.atlassian.plugins.jquery, tac.jira.languages.es_ES] 2015-04-16 06:34:45,053 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-languages.en_UK' is now ENABLED 2015-04-16 06:34:45,109 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.de_DE' is now ENABLED 2015-04-16 06:34:45,117 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-less-integration' is now ENABLED 2015-04-16 06:34:45,133 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.issue-status-plugin' is now ENABLED 2015-04-16 06:34:45,164 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.ja_JP' is now ENABLED 2015-04-16 06:34:45,226 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.fr_FR' is now ENABLED 2015-04-16 06:34:45,290 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.auiplugin' is now ENABLED 2015-04-16 06:34:45,352 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-languages.en_US' is now ENABLED 2015-04-16 06:34:45,416 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.jquery' is now ENABLED 2015-04-16 06:34:45,445 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.es_ES' is now ENABLED 2015-04-16 06:34:45,447 localhost-startStop-1 INFO [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: (2): [com.atlassian.soy.soy-template-plugin, com.atlassian.plugins.less-transformer-plugin], 59 seconds remaining 2015-04-16 06:34:46,506 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.less-transformer-plugin' is now ENABLED 2015-04-16 06:34:46,506 localhost-startStop-1 INFO [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.soy.soy-template-plugin], 58 seconds remaining 2015-04-16 06:34:49,452 localhost-startStop-1 INFO [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.soy.soy-template-plugin' is now ENABLED 2015-04-16 06:34:50,974 localhost-startStop-1 INFO [atlassian.plugin.manager.DefaultPluginManager] Plugin system earlyStartup finished in 0:00:24.224 2015-04-16 06:34:52,054 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml 2015-04-16 06:34:52,121 localhost-startStop-1 INFO [jira.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource] 2015-04-16 06:34:52,460 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks. 2015-04-16 06:34:52,497 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully. 2015-04-16 06:34:52,901 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured 2015-04-16 06:34:52,901 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue 2015-04-16 06:34:53,259 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured 2015-04-16 06:34:53,260 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Post database-configuration launchers on post-database-activated queue 2015-04-16 06:34:54,201 localhost-startStop-1 INFO [atlassian.jira.startup.LauncherContextListener] Memory Usage: --------------------------------------------------------------------------------- Heap memory : Used: 46 MiB. Committed: 460 MiB. Max: 717 MiB Non-heap memory : Used: 54 MiB. Committed: 56 MiB. Max: 1264 MiB --------------------------------------------------------------------------------- TOTAL : Used: 100 MiB. Committed: 515 MiB. Max: 1981 MiB --------------------------------------------------------------------------------- Apr 16, 2015 6:34:54 AM org.apache.catalina.util.SessionIdGenerator createSecureRandom INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [142] milliseconds. Apr 16, 2015 6:34:55 AM org.apache.coyote.AbstractProtocol start INFO: Starting ProtocolHandler ["http-bio-8080"] Apr 16, 2015 6:34:55 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 83749 ms
Nothing is shown after this last line. But, if I try to access via http://notconsulting.com:8080 there is no answer from the server.
So the question is, ¿what is going wrong as far as this installation is not working?
Thanks in advance.
Community moderators have prevented the ability to post new answers.
Hello Alfonso,
Is this a fresh install or you have had access to the installation before and now doesn't have anymore?
Also, as Paulo mentioned, could you confirm that you have connectivity between your machine and the server you are installing JIRA into?
One last thing, I'm not sure if this is related or if it is your case: https://answers.atlassian.com/questions/141064
Hi Benito and Paolo.
Thanks for answering. In fact, this was exactly the problem. It´s hosted on a shared hosting, so ports can´t be configured.
Now I´m looking for a VPS to deploy the install. Are GoDaddy´s VPS good enough for Jira, or do you recomend any other provider.
Thanks in advance
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Afonso,
Run the telnet command to that port (telnet notconsulting.com 8080) and check if you get response.
If so, maybe your firewall is blocking that port.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.