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jira service doesn´t start

Alfonso Rodríguez April 16, 2015

I´m trying to install and run a JIRA Server package in a Godaddy server. During the installation, following this instructions: https://confluence.atlassian.com/display/JIRA/Installing+JIRA+on+Linux everything seems to work fine.

Once it´s installed, I can´t start JIRA servicer neither typing service jira start nor start-jira.sh I have to type .bin/start-jira.sh -fg to get some results. And this is what i get:

notconsulting@p3plcpnl0442 [~/atlassian/jira]$ ./bin/start-jira.sh -fg
executing as current user
                .....
          .... .NMMMD.  ...
        .8MMM.  $MMN,..~MMMO.
        .?MMM.         .MMM?.

     OMMMMZ.           .,NMMMN~
     .IMMMMMM. .NMMMN. .MMMMMN,
       ,MMMMMM$..3MD..ZMMMMMM.
        =NMMMMMM,. .,MMMMMMD.
         .MMMMMMMM8MMMMMMM,
           .ONMMMMMMMMMMZ.
             ,NMMMMMMM8.
            .:,.$MMMMMMM
          .IMMMM..NMMMMMD.
         .8MMMMM:  :NMMMMN.
         .MMMMMM.   .MMMMM~.
         .MMMMMN    .MMMMM?.

      Atlassian JIRA
      Version : 6.4.1

Detecting JVM PermGen support...
PermGen switch is supported. Setting to 384m

If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide


Server startup logs are located in /home/notconsulting/atlassian/jira/logs/catalina.out
Using CATALINA_BASE:   /home/notconsulting/atlassian/jira
Using CATALINA_HOME:   /home/notconsulting/atlassian/jira
Using CATALINA_TMPDIR: /home/notconsulting/atlassian/jira/temp
Using JRE_HOME:        /home/notconsulting/atlassian/jira/jre/
Using CLASSPATH:       /home/notconsulting/atlassian/jira/bin/bootstrap.jar:/home/notconsulting/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_PID:    /home/notconsulting/atlassian/jira/work/catalina.pid
Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=384m; support was removed in 8.0
Apr 16, 2015 6:33:31 AM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
Apr 16, 2015 6:33:31 AM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-8080"]
Apr 16, 2015 6:33:32 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1907 ms
Apr 16, 2015 6:33:32 AM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Apr 16, 2015 6:33:32 AM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.55
2015-04-16 06:34:23,846 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraStartupLogger]

****************
JIRA starting...
****************

2015-04-16 06:34:24,295 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraStartupLogger]

___ Environment _____________________________

     JIRA Build                                    : 6.4.1#64016-sha1:5d7581434f35c063b7031942e62ed4d72a97fa9c
     Build Date                                    : Tue Mar 31 00:00:00 MST 2015
     JIRA Installation Type                        : Standalone
     Application Server                            : Apache Tomcat/7.0.55 - Servlet API 3.0
     Java Version                                  : 1.8.0_40 - Oracle Corporation
     Current Working Directory                     : /home/notconsulting/atlassian/jira
     Maximum Allowable Memory                      : 683MB
     Total Memory                                  : 456MB
     Free Memory                                   : 286MB
     Used Memory                                   : 170MB
     Memory Pool: Code Cache                       : Code Cache: init = 2555904(2496K) used = 12068992(11786K) committed = 12189696(11904K) max = 251658240(245760K)
     Memory Pool: Metaspace                        : Metaspace: init = 0(0K) used = 18660632(18223K) committed = 19136512(18688K) max = -1(-1K)
     Memory Pool: Compressed Class Space           : Compressed Class Space: init = 0(0K) used = 2161376(2110K) committed = 2359296(2304K) max = 1073741824(1048576K)
     Memory Pool: PS Eden Space                    : PS Eden Space: init = 100663296(98304K) used = 48047128(46921K) committed = 157286400(153600K) max = 162529280(158720K)
     Memory Pool: PS Survivor Space                : PS Survivor Space: init = 16777216(16384K) used = 16292344(15910K) committed = 52953088(51712K) max = 52953088(51712K)
     Memory Pool: PS Old Gen                       : PS Old Gen: init = 268435456(262144K) used = 113843408(111175K) committed = 268435456(262144K) max = 536870912(524288K)
     JVM Input Arguments                           : -Djava.util.logging.config.file=/home/notconsulting/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -XX:MaxPermSize=384m -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djava.endorsed.dirs=/home/notconsulting/atlassian/jira/endorsed -Dcatalina.base=/home/notconsulting/atlassian/jira -Dcatalina.home=/home/notconsulting/atlassian/jira -Djava.io.tmpdir=/home/notconsulting/atlassian/jira/temp
     Java Compatibility Information                : JIRA version = 6.4.1, Java Version = 1.8.0_40

___ Java System Properties _________________

     atlassian.standalone                          : JIRA
     awt.toolkit                                   : sun.awt.X11.XToolkit
     catalina.base                                 : /home/notconsulting/atlassian/jira
     catalina.home                                 : /home/notconsulting/atlassian/jira
     catalina.useNaming                            : true
     common.loader                                 : ${catalina.base}/lib,
                                                     ${catalina.base}/lib/*.jar,
                                                     ${catalina.home}/lib,
                                                     ${catalina.home}/lib/*.jar
     file.encoding                                 : ANSI_X3.4-1968
     file.encoding.pkg                             : sun.io
     java.awt.graphicsenv                          : sun.awt.X11GraphicsEnvironment
     java.awt.headless                             : true
     java.awt.printerjob                           : sun.print.PSPrinterJob
     java.class.version                            : 52.0
     java.home                                     : /home/notconsulting/atlassian/jira/jre
     java.io.tmpdir                                : /home/notconsulting/atlassian/jira/temp
     java.naming.factory.initial                   : org.apache.naming.java.javaURLContextFactory
     java.naming.factory.url.pkgs                  : org.apache.naming
     java.runtime.name                             : Java(TM) SE Runtime Environment
     java.runtime.version                          : 1.8.0_40-b25
     java.specification.name                       : Java Platform API Specification
     java.specification.vendor                     : Oracle Corporation
     java.specification.version                    : 1.8
     java.util.logging.config.file                 : /home/notconsulting/atlassian/jira/conf/logging.properties
     java.util.logging.manager                     : org.apache.juli.ClassLoaderLogManager
     java.vendor                                   : Oracle Corporation
     java.vendor.url                               : http://java.oracle.com/
     java.vendor.url.bug                           : http://bugreport.sun.com/bugreport/
     java.version                                  : 1.8.0_40
     java.vm.info                                  : mixed mode
     java.vm.name                                  : Java HotSpot(TM) 64-Bit Server VM
     java.vm.specification.name                    : Java Virtual Machine Specification
     java.vm.specification.vendor                  : Oracle Corporation
     java.vm.specification.version                 : 1.8
     java.vm.vendor                                : Oracle Corporation
     java.vm.version                               : 25.40-b25
     mail.mime.decodeparameters                    : true
     org.apache.catalina.startup.ContextConfig.jarsToSkip :
     org.apache.catalina.startup.TldConfig.jarsToSkip : tomcat7-websocket.jar
     org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
     org.dom4j.factory                             : com.atlassian.core.xml.InterningDocumentFactory
     os.arch                                       : amd64
     os.name                                       : Linux
     os.version                                    : 2.6.32-531.29.2.lve1.3.11.1.el6.x86_64
     package.access                                : sun.,
                                                     org.apache.catalina.,
                                                     org.apache.coyote.,
                                                     org.apache.jasper.,
                                                     org.apache.naming.resources.,
                                                     org.apache.tomcat.
     package.definition                            : sun.,
                                                     java.,
                                                     org.apache.catalina.,
                                                     org.apache.coyote.,
                                                     org.apache.jasper.,
                                                     org.apache.naming.,
                                                     org.apache.tomcat.
     server.loader                                 :
     shared.loader                                 :
     sun.arch.data.model                           : 64
     sun.boot.library.path                         : /home/notconsulting/atlassian/jira/jre/lib/amd64
     sun.cpu.endian                                : little
     sun.cpu.isalist                               :
     sun.io.unicode.encoding                       : UnicodeLittle
     sun.java.command                              : org.apache.catalina.startup.Bootstrap start
     sun.java.launcher                             : SUN_STANDARD
     sun.jnu.encoding                              : ANSI_X3.4-1968
     sun.management.compiler                       : HotSpot 64-Bit Tiered Compilers
     sun.os.patch.level                            : unknown
     tomcat.util.buf.StringCache.byte.enabled      : true
     tomcat.util.scan.DefaultJarScanner.jarsToSkip : bootstrap.jar,
                                                     commons-daemon.jar,
                                                     tomcat-juli.jar,
                                                     annotations-api.jar,
                                                     el-api.jar,
                                                     jsp-api.jar,
                                                     servlet-api.jar,
                                                     websocket-api.jar,
                                                     catalina.jar,
                                                     catalina-ant.jar,
                                                     catalina-ha.jar,
                                                     catalina-tribes.jar,
                                                     jasper.jar,
                                                     jasper-el.jar,
                                                     ecj-*.jar,
                                                     tomcat-api.jar,
                                                     tomcat-util.jar,
                                                     tomcat-coyote.jar,
                                                     tomcat-dbcp.jar,
                                                     tomcat-jni.jar,
                                                     tomcat-spdy.jar,
                                                     tomcat-i18n-en.jar,
                                                     tomcat-i18n-es.jar,
                                                     tomcat-i18n-fr.jar,
                                                     tomcat-i18n-ja.jar,
                                                     tomcat-juli-adapters.jar,
                                                     catalina-jmx-remote.jar,
                                                     catalina-ws.jar,
                                                     tomcat-jdbc.jar,
                                                     tools.jar,
                                                     commons-beanutils*.jar,
                                                     commons-codec*.jar,
                                                     commons-collections*.jar,
                                                     commons-dbcp*.jar,
                                                     commons-digester*.jar,
                                                     commons-fileupload*.jar,
                                                     commons-httpclient*.jar,
                                                     commons-io*.jar,
                                                     commons-lang*.jar,
                                                     commons-logging*.jar,
                                                     commons-math*.jar,
                                                     commons-pool*.jar,
                                                     jstl.jar,
                                                     geronimo-spec-jaxrpc*.jar,
                                                     wsdl4j*.jar,
                                                     ant.jar,
                                                     ant-junit*.jar,
                                                     aspectj*.jar,
                                                     jmx.jar,
                                                     h2*.jar,
                                                     hibernate*.jar,
                                                     httpclient*.jar,
                                                     jmx-tools.jar,
                                                     jta*.jar,
                                                     log4j.jar,
                                                     log4j-1*.jar,
                                                     mail*.jar,
                                                     slf4j*.jar,
                                                     xercesImpl.jar,
                                                     xmlParserAPIs.jar,
                                                     xml-apis.jar,
                                                     junit.jar,
                                                     junit-*.jar,
                                                     hamcrest*.jar,
                                                     org.hamcrest*.jar,
                                                     ant-launcher.jar,
                                                     cobertura-*.jar,
                                                     asm-*.jar,
                                                     dom4j-*.jar,
                                                     icu4j-*.jar,
                                                     jaxen-*.jar,
                                                     jdom-*.jar,
                                                     jetty-*.jar,
                                                     oro-*.jar,
                                                     servlet-api-*.jar,
                                                     tagsoup-*.jar,
                                                     xmlParserAPIs-*.jar,
                                                     xom-*.jar
     user.country                                  : US
     user.dir                                      : /home/notconsulting/atlassian/jira
     user.home                                     : /home/notconsulting
     user.language                                 : en
     user.name                                     : notconsulting
     user.timezone                                 : America/Phoenix

2015-04-16 06:34:25,261 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraHomeStartupCheck] The jira.home directory '/home/notconsulting/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2015-04-16 06:34:25,292 localhost-startStop-1 INFO      [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml
2015-04-16 06:34:25,558 localhost-startStop-1 INFO      [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml
2015-04-16 06:34:25,565 localhost-startStop-1 WARN      [jira.config.database.DatabaseConfigurationManagerImpl] no defaultDS datasource
2015-04-16 06:34:26,674 localhost-startStop-1 ERROR      [atlassian.jira.tenancy.PluginKeyPredicateLoader] Could not read tenant-smart pattern file '/home/notconsulting/atlassian/jira/atlassian-jira/WEB-INF/classes/tenant-smart-patterns.txt' (using defaults)
2015-04-16 06:34:26,745 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2015-04-16 06:34:26,747 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2015-04-16 06:34:43,490 localhost-startStop-1 INFO      [atlassian.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2015-04-16 06:34:44,245 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Resolving 15 plugins
2015-04-16 06:34:44,248 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Enabling 15 plugins: [com.atlassian.auiplugin, com.atlassian.jira.jira-languages.en_UK, com.atlassian.jira.jira-languages.en_US, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.plugins.atlassian-plugins-webresource-plugin:3.1.5, com.atlassian.plugins.issue-status-plugin, com.atlassian.plugins.jquery, com.atlassian.soy.soy-template-plugin, jira.help.paths:1.0, jira.webresources:1.0, tac.jira.languages.de_DE, tac.jira.languages.es_ES, tac.jira.languages.fr_FR, tac.jira.languages.ja_JP]
2015-04-16 06:34:44,515 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.atlassian-plugins-webresource-plugin' immediately ENABLED
2015-04-16 06:34:44,664 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'jira.help.paths' immediately ENABLED
2015-04-16 06:34:44,724 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'jira.webresources' immediately ENABLED
2015-04-16 06:34:44,986 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Waiting for 12 plugins to finish ENABLING: [com.atlassian.jira.jira-languages.en_UK, com.atlassian.soy.soy-template-plugin, tac.jira.languages.de_DE, com.atlassian.jira.jira-less-integration, com.atlassian.plugins.issue-status-plugin, tac.jira.languages.ja_JP, tac.jira.languages.fr_FR, com.atlassian.auiplugin, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-languages.en_US, com.atlassian.plugins.jquery, tac.jira.languages.es_ES]
2015-04-16 06:34:45,053 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-languages.en_UK' is now ENABLED
2015-04-16 06:34:45,109 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.de_DE' is now ENABLED
2015-04-16 06:34:45,117 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-less-integration' is now ENABLED
2015-04-16 06:34:45,133 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.issue-status-plugin' is now ENABLED
2015-04-16 06:34:45,164 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.ja_JP' is now ENABLED
2015-04-16 06:34:45,226 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.fr_FR' is now ENABLED
2015-04-16 06:34:45,290 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.auiplugin' is now ENABLED
2015-04-16 06:34:45,352 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-languages.en_US' is now ENABLED
2015-04-16 06:34:45,416 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.jquery' is now ENABLED
2015-04-16 06:34:45,445 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'tac.jira.languages.es_ES' is now ENABLED
2015-04-16 06:34:45,447 localhost-startStop-1 INFO      [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: (2): [com.atlassian.soy.soy-template-plugin, com.atlassian.plugins.less-transformer-plugin], 59 seconds remaining
2015-04-16 06:34:46,506 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.plugins.less-transformer-plugin' is now ENABLED
2015-04-16 06:34:46,506 localhost-startStop-1 INFO      [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.soy.soy-template-plugin], 58 seconds remaining
2015-04-16 06:34:49,452 localhost-startStop-1 INFO      [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.soy.soy-template-plugin' is now ENABLED
2015-04-16 06:34:50,974 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Plugin system earlyStartup finished in 0:00:24.224
2015-04-16 06:34:52,054 localhost-startStop-1 INFO      [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/notconsulting/atlassian/application-data/jira/dbconfig.xml
2015-04-16 06:34:52,121 localhost-startStop-1 INFO      [jira.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2015-04-16 06:34:52,460 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2015-04-16 06:34:52,497 localhost-startStop-1 INFO      [atlassian.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2015-04-16 06:34:52,901 localhost-startStop-1 INFO      [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured
2015-04-16 06:34:52,901 localhost-startStop-1 INFO      [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2015-04-16 06:34:53,259 localhost-startStop-1 INFO      [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured
2015-04-16 06:34:53,260 localhost-startStop-1 INFO      [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Post database-configuration launchers on post-database-activated queue
2015-04-16 06:34:54,201 localhost-startStop-1 INFO      [atlassian.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
  Heap memory     :  Used:   46 MiB.  Committed:  460 MiB.  Max:  717 MiB
  Non-heap memory :  Used:   54 MiB.  Committed:   56 MiB.  Max: 1264 MiB
---------------------------------------------------------------------------------
  TOTAL           :  Used:  100 MiB.  Committed:  515 MiB.  Max: 1981 MiB
---------------------------------------------------------------------------------
Apr 16, 2015 6:34:54 AM org.apache.catalina.util.SessionIdGenerator createSecureRandom
INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [142] milliseconds.
Apr 16, 2015 6:34:55 AM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8080"]
Apr 16, 2015 6:34:55 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 83749 ms

 

Nothing is shown after this last line. But, if I try to access via http://notconsulting.com:8080 there is no answer from the server.

So the question is, ¿what is going wrong as far as this installation is not working?

Thanks in advance.

3 answers

1 accepted

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0 votes
Answer accepted
Benito Picarelli
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2015

Hello Alfonso,

Is this a fresh install or you have had access to the installation before and now doesn't have anymore?

Also, as Paulo mentioned, could you confirm that you have connectivity between your machine and the server you are installing JIRA into?

One last thing, I'm not sure if this is related or if it is your case: https://answers.atlassian.com/questions/141064

 

0 votes
Alfonso Rodríguez June 1, 2015

Hi Benito and Paolo.

Thanks for answering. In fact, this was exactly the problem. It´s hosted on a shared hosting, so ports can´t be configured.

Now I´m looking for a VPS to deploy the install. Are GoDaddy´s VPS good enough for Jira, or do you recomend any other provider.

Thanks in advance

0 votes
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2015

Hello Afonso,

Run the telnet command to that port (telnet notconsulting.com 8080) and check if you get response. 

If so, maybe your firewall is blocking that port.

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