option to send issue in different status

orgest April 1, 2015

Hello

 

I have installed a JIRA instance in my server.

I have created a workflow.

My problem is when i create a new issue.

When I create a new issue, to have the possibility to send  this issu in 2 status, to be status OPEN FROM IT or OPEN FROM HELPDESK.

This is the same issue type.

Is possible to this trick ??

 

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
orgest April 1, 2015

I need  to change the reporter when the issue is created, the reporter would be only in IT Group.

And only reporter can edit this issue.

 

When  Help DESK create an issue, the reporter would be a random user from IT Group.

When IT create an issue, the reporter would be the user is created this issue.

And the issue would be editable only for the reporter user.

Radu Dumitriu
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 1, 2015

If you separate the groups of users, you would know what user opened the issue, right? So you can implement that logic based on the reporter's group. You don't need to create statuses in the workflow, and (even it is correct) you don't have to create another CF

0 votes
Udo Brand
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 1, 2015

No, you have only one possible status from create transition in a workflow. Why don't you use a mandatory customfield (Select list, Radio button ) with those two values (FROM IT, FROM HELPDESK)

orgest April 1, 2015

I need to change the reporter when the issue is created, the reporter would be only in IT Group. And only reporter can edit this issue. When Help DESK create an issue, the reporter would be a random user from IT Group. When IT create an issue, the reporter would be the user is created this issue. And the issue would be editable only for the reporter user.

TAGS
AUG Leaders

Atlassian Community Events