JIRA Service Desk: customer wide observer

[SPodjasek]

Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company - not only his/hers tickets.

[Paula Silveira · Accepted solution]

Hi Sebastian,

You can create a JIRA user and grant access just to that customer's project, or you can add him as a participant of all the issues of his company. The request participant has to be added manually to each issue, but there is a feature request in order to have participants added automatically as you can see on JSD-1530.

Thanks and regards,
Paula Silveira 

[SPodjasek]

Just checked this "participant" scenario and this should work for me, however it would be really nice there would be some way to set default participant for project - will note this in JSD-1530.

[Benito Picarelli]

Hi Sebastian,

I could also add the user as an agent on the service desks. This may be a little overkill, since he'll have admin rights, but it's an option.

[SPodjasek]

Yes, but this will consume one of your precious agent licenses - and with pricing of $300 per agent this is a no-go for us :(.