Stories no longer shows up in Agile board after update

[Thorbjørn Sørensen]

For some reason, after I updated Agile and Atlassian Universal Plugin Manager, all the Epics in the Agile board no longer showed their name, instead they showed "unlabeled" I bulk changed them all by adding a label to them.. and then their names showed up... however, all the stories attached to them are no longer showing up in the board if I "sort by epic". It is as if some sort of connection was lost. We had to reastart the service after updating Atlassian Universal Plugin Manager.. and I suspect that this is the reason for our issues.

Anyone know of any "tricks" so I can get all the issues/epics to "reattach" to each other?

If I open an Epic, it all is there... only on the agile board it appears broken.

[Simon Kegel //SEIBERT/MEDIA · Accepted solution]

Hey there,

had such an issue in the past it just crashed the filters on the agile board - after reconfiguration it worked again.
did you reindex after the update ? I missed it back then ..

Greets
Simon 

[Thorbjørn Sørensen]

Yes, I re-indexed... I will try to do that again... will let you know what happens.

[Benito Picarelli]

Hi Thorbjorn,

The background index is not as complete as the locked re-index:

• Background re-index — This will re-index all issues in the background.
• Lock JIRA and rebuild index — This will delete and rebuild all indices, including the comment and change history indices.

This page does a good job talking about indexes: https://confluence.atlassian.com/display/JIRA/Search+Indexing

[Thorbjørn Sørensen]

Re-indexing a second time seems to have fixed it.

Only difference was that I did not do background indexing the second time.. do not know if that have anything to say?

[Simon Kegel //SEIBERT/MEDIA]

uff - logical it shouldn't affect the index itself ... but could be I'm not sure on this