jira application startup failed

[Sivaguru nathan]

Hi,

We are trying to start the jira-tomcat, but after started it throws the jira application startup failed due to some errors.

Hence not able to see the jira front page, receiving 404 page. Advice to solve the issue

Regards

Sa

[Sivaguru nathan]

Hi

Ivar Sønstabø [Bouvet ASA] and Nic, thanks for sharing your views, solved the issu based on the below URL. Moreover the error due to tar, actualy we want to use gtar , hence all the class files got extracted proroperly ....

http://confluence.atlassian.com/display/JIRA/Solaris+ClassNotFoundException

[Ivar]

You should accept your own answer as the solution :)

[Ivar]

Hi!

What does the log say? e.g. jira-home\logs\

[Sivaguru nathan]

Hi, 

Pls find the sample logs 

     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
log4j:ERROR Could not instantiate appender named "filelog".
Sep 28, 2011 11:27:35 AM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
Sep 28, 2011 11:27:36 AM org.apache.catalina.core.StandardContext start
SEVERE: Context [/atlassian-jira] startup failed due to previous errors
Sep 28, 2011 11:27:36 AM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory monitor
Sep 28, 2011 11:27:36 AM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory test
Sep 28, 2011 11:27:36 AM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
Sep 28, 2011 11:27:36 AM org.apache.catalina.core.StandardContext start
SEVERE: Context [/test] startup failed due to previous errors
Sep 28, 2011 11:27:36 AM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080

[Ivar]

Can you add a bit more? There is not much to go on here.

Can you also add some info on the version you are installing? And if it is standalone, for demo, etc.

[Sivaguru nathan]

Its standalone and version is 4.4

[Ivar]

You can delete the file and try and start Jira again. That will create a new file with less lines.

[Ivar]

And the full log?

[Sivaguru nathan]

Hi,

The whole catalina.out file is around 5200 lines, does there is any option to attach file in this forum

[Sivaguru nathan]

Done the same Eventhough it have 5000 + lines.

[Ivar]

Mail it to jira.log@gmail.com

[Nic Brough -Adaptavist-]

Yes, Java logs are long and painfully detailed, which makes it hard to find the actual error. The important bit here is

ERROR Could not instantiate appender named "filelog".

and generally, you need to look for more lines like that. In fact, it's best to simply skim a log file for the more English lines in it, as they're where to start.

But, I've seen the error above before - can you check that your installation has full read/write permissions on the log directory, and then check that there is only one log4j.jar in the installation's classpath. If in doubt, just go to the root of the Jira installation and search for "log4j" - more than one file of the same name can cause this and removing extra copies can fix it. If not, then you want to search the whole environment it's running in, which is a little more complex.

[Sivaguru nathan]

@Ivar Sønstabø [Bouvet ASA] have sent log to the email id provided

[Ivar]

I believe you should do what @Nic says. Everything in the log points to an issue with log4j (which is weird since you've used the standalone installer (it should be included))

[Sivaguru nathan]

Any steps to be followed to resolve this issue.