I cannot see any backlog items on my board

[Jeff Giesen]

We just turned on Greenhopper in our OnDemand instance. I created a board for a project but no backlog items are displayed. I've looked at other questions/answers but do not seem to find anything that has helped. All of the status columns are mapped. The filter that is being used is as follows:

project = API ORDER BY cf[11200] ASC

I expected to see "Rank" instead of "cf[11200]" in the above but am not sure that is the root issue. When the filter is viewed in Navigator it works just as I expect it to. Any help into out initial foray into Greenhopper would be greatly appreciated as we cannot even get past first base.

Thanks!

[Renjith Pillai · Accepted solution]

If it is a scrum board, check whether the Sprint field context is applicable for the project/issuetypes that you are using in that board.

[Jeff Giesen]

Looks like the sprint field was it. Thanks much all!!

[Abel Da Silva Monteiro]

what if is a Kanban board?

How do I create and see user stories in Backlog, as can only see Epic filter in Backlog

Many thanks

[Paul Greig]

Hi Jeff,

If the view is working on your instance it could be releated to the field 'Fix Version' being hidden. There is a great document here regarding the same behaviour you have seen: https://confluence.atlassian.com/display/GHKB/Planning+and+Task+Board+Cards+are+not+Visible+when+%27Fix+Version%27+Field+is+Hidden

Cheers,

Paul

[Jeff Giesen]

Thanks for the suggestion. We are already using Fix Version and Component so they are not hidden. Any other ideas?

[Paul Greig]

Hi Jeff,

I would suggest updating the current filter via Tools -> Configure -> Filter and update to a pre-saved query that contains: project = <project name> ORDER BY Rank ASC

If this suggestion is unsuccessful, please raise a ticket at support.atlassian.com so we can further investigate your instance.

Thanks,

Paul