jira.atlassian.com

[Paul Clark _Redmoon Software_]

Hi, I'm trying to go to jira.atlassian.com but all I get is a ERR_ADDRESS_UNREACHABLE.  Has the URL changed or is the site down.  Couldn't get to it last night either.

[Nic Brough -Adaptavist- · Accepted solution]

It's working fine for me.  Address unreachable implies a network error rather than a server fault or rename, it sounds like you're firewalled off from it.

[Paul Clark _Redmoon Software_]

I don't run a local firewall or antivirus (Ubuntu) and I can't seem to find a firewall on the fibre modem (although I assume there is one). Windows box behaves the same but my phone over mobile data works. Do you know of any way to work out exactly where the problem is?

[Paul Clark _Redmoon Software_]

Just set myself up with the google dns (rather than ISP based one) and it now everything works. Strange, can't imagine why the ISP would be blocking this addres (all the other sites I use work just fine)

[Nic Brough -Adaptavist-]

Try traceroute - it should report where the blockage in the route is.

[Paul Clark _Redmoon Software_]

Traceroute just gave me: 1 dev (192.168.1.7) 2998.382 ms !H 2998.352 ms !H 2998.336 ms !H Which doesn't really tell me much

[Nic Brough -Adaptavist-]

Yeah, it can be a bit inscrutable. The !H means "I didn't get a sane response from the next server the request was passed to". If 192.168.1.7 is your machine, then it's your router telling it that! If that is the router's address, then it's your ISP! Either way, your routing is a bit, well, odd.

[Paul Clark _Redmoon Software_]

Thanks for that. I'll contact my ISP and see if they can sort it out