Email template - custom field value not found

[Mladen Andzic]

Hello,

I've changed email template for issue Created event by adding value from custom field named ITDR, like this:

 $issue.getCustomFieldValue("ITDR")

As a result in notification email I get the same text (script code) instead of custom field value from specific issue.

Even in TemplateSet preview using existing issue it looks the same.

Of course I doublechecked that custom field exists for specific issue and it is populated.

What I am doing wrong?

JIRA version is 6.3.6

Thanks.

[Paul Pasler · Accepted solution]

Ah ok, so you have to do it the way [~ferenc kiss] suggested and use the customfield-Id.
This is the official document: https://developer.atlassian.com/display/JIRADEV/Adding+Custom+Fields+to+Email

$issue.getCustomFieldValue("customfield_11208")

You find the customfield-id by browsing Administration > Issues > Custom Fields (see the screenshot)customfield_id.png

[Mladen Andzic]

Thank you Paul, it works now! The way how to find customfield_id is new to me, I am a little bit surprised it is not visible at Administration > Issues > Custom Fields without code inspector.

[Midori]

You have to identity the custom fields with their ID's, not with their names:

$issue.getCustomFieldValue("customfield_10123")

...where 10123 is the numerical identifier of your CF.

[Mladen Andzic]

Thank you Ferenc, it works now! Honestly, somehow I was convinced that ID of CF is the same as its name, maybe because ID isn't visible at CF admin screen.

[Paul Pasler]

You can't acces the value directly with the name. First you have to access the CustomField (See the API: https://docs.atlassian.com/jira/6.3.6/com/atlassian/jira/issue/Issue.html).

Use the CustomFieldManager for accesing the CustomField.

Something like this should do what you want:

CustomField field = customFieldManager().getCustomFieldObjectByName("ITDR")
// You can cast if you know the data type 
Object itdr = issue.getCustomFieldValue(field);

[Mladen Andzic]

Hello Paul,

thank you for quick answer.

I am using Velocity, like it was explained in this question.