javax.naming.NamingException: LDAP response read timed out, timeout used:300ms.

[Nitram]

I get an error like this javax.naming.NamingException: LDAP response read timed out, timeout used:300ms. when I try to read the reporter's all information from LDAP, I also call the LDAP for getting the reporter's manager before getting all the information of the reporter, getting the reporter's manager call works without any issue, at times I get the above issue when I try to read all the information of the reporter.I know we need to increase the LDAP's timeout time, but I don't know where to do that for JJUPIN. Please advice! Thanks for your help in advance!

[rrudnicki]

Hi Martin, 

Can you try this documentation and let us know if it helps you?

Regards, 

Renato Rudnicki

[Nitram]

HI, I already saw that, it is for logging in into jira, but I have not implemented there, For jjupin plugin, we have LDAP Config separately. This LDAP comes into picture when a transition takes place.

[FlorinM]

Can we get a stacktrace on that? There's no configurable timeout for LDAP in JJUPIN, but that 300ms seems awfully short. I think we can increase the timeout by default.

Regards,

[Nitram]

2015-01-06 07:34:03,713 http-bio-8080-exec-13 ERROR mraj1 454x2246x1 49b23e 141.247.76.187 /secure/QuickCreateIssue.jspa [lang.routines.ldap.LDAPUserRoutine] Cannot access LDAP. Please review the configuration. javax.naming.NamingException: LDAP response read timed out, timeout used:300ms. at com.sun.jndi.ldap.Connection.readReply(Unknown Source) at com.sun.jndi.ldap.LdapClient.ldapBind(Unknown Source) at com.sun.jndi.ldap.LdapClient.authenticate(Unknown Source) at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source) at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source) at javax.naming.spi.NamingManager.getInitialContext(Unknown Source) at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source) at javax.naming.InitialContext.init(Unknown Source) at javax.naming.ldap.InitialLdapContext.<init>(Unknown Source) at com.keplerrominfo.sil.ldap.LDAPUserAccessorBase.initLDAPContext(LDAPUserAccessorBase.java:123) at com.keplerrominfo.sil.ldap.LDAPUserAccessorBase.getContext(LDAPUserAccessorBase.java:149) at com.keplerrominfo.sil.ldap.LDAPUserAccessorBase.getUsersFromLDAP(LDAPUserAccessorBase.java:184) at com.keplerrominfo.sil.ldap.LDAPUserAccessorBase.getUserFromLDAP(LDAPUserAccessorBase.java:162) at com.keplerrominfo.sil.ldap.LDAPUserAccessorBase.getUser(LDAPUserAccessorBase.java:74) at com.keplerrominfo.sil.ldap.SoftCachedLDAPUserAccessor.getUser(SoftCachedLDAPUserAccessor.java:72) at com.keplerrominfo.sil.lang.routines.ldap.LDAPUserRoutine.executeRoutine(LDAPUserRoutine.java:74) at com.keplerrominfo.sil.lang.AbstractRoutine.execute(AbstractRoutine.java:78) at com.keplerrominfo.sil.lang.grammar.ASTCallNode.interpret(ASTCallNode.java:72) at com.keplerrominfo.sil.lang.grammar.SILNode.interpret(SILNode.java:141) at com.keplerrominfo.sil.lang.grammar.ASTDeclWithInitNode.interpret(ASTDeclWithInitNode.java:43) at com.keplerrominfo.sil.lang.grammar.SILNode.interpret(SILNode.java:141) at com.keplerrominfo.sil.lang.grammar.ASTParseNode.interpret(ASTParseNode.java:37) at com.keplerrominfo.sil.lang.executors.DirectInterpreterExecutor.interpret(DirectInterpreterExecutor.java:60) at com.keplerrominfo.sil.lang.SILInterpreter.interpret(SILInterpreter.java:100) at com.keplerrominfo.jira.commons.ivm.IssueSILInterpreter.interpret(IssueSILInterpreter.java:153) at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:119) at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:93) at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:67) at com.keplerrominfo.jira.plugins.jjupin.sil.SilPostFunction.execute(SilPostFunction.java:44) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615) at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:848) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:681) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:615) at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:194) at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:159) <+3> at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at com.sun.proxy.$Proxy93.create(Unknown Source) <+3> at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154) at com.sun.proxy.$Proxy93.create(Unknown Source) at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:277) <+1> (ActionSupport.java:165) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:225) (GenericDispatcher.java:154) (JiraWebworkActionDispatcher.java:152) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) <+2> (ApplicationFilterChain.java:303) (ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) <+14> (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) <+8> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (ContextFilter.java:25) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.intenso.jira.contentinjection.filter.ContentInjectionFilter.doFilter(ContentInjectionFilter.java:69) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+23> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SiteMeshFilter.java:181) (SiteMeshFilter.java:85) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:239) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:69) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+13> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (GzipFilter.java:82) (GzipFilter.java:59) (JiraGzipFilter.java:55) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:41) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+40> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (JiraStartupChecklistFilter.java:79) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:60) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (StandardWrapperValve.java:220) (StandardContextValve.java:122) (AuthenticatorBase.java:501) (StandardHostValve.java:171) (ErrorReportValve.java:103) (StandardEngineValve.java:116) (AccessLogValve.java:950) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1070) (AbstractProtocol.java:611) (JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source)

[Radu Dumitriu]

Timeouts are configured in JNDI setting the property: com.sun.jndi.ldap.read.timeout Please make sure that nobody set this timeout on your JIRA instance, look at the JIRA environment : System-> System info ->JVM Input Arguments

[FlorinM]

Hi Martin, Do you have any updates on this issue?

[Nitram]

I will be working on this Today, will let you know ASAP

[Nitram]

Hi, The property is not there, what is the value for this property "com.sun.jndi.ldap.read.timeout" ?

[FlorinM]

You can add the property via the setenv.bat file (see https://confluence.atlassian.com/display/JIRA/Setting+Properties+and+Options+on+Startup ). The value should be a reasonable number of miliseconds; I'd say anything between 5000-30000 (5 - 30 sec) should be enough. You could start off with 5000 and increase it by 1000 until the problem is no longer reproducible. HTH

[FlorinM]

Note: you'll need to restart JIRA after this change