In Crucible, on Edit Details page, why can't I search for groups in the Reviewers: list?

[Mike Diehn]

We have about 1000 users and roughly 200 groups in JIRA.  Our Crucible and Fisheye installation imports them from the JIRA User Server.  We see them all in the Users list and in the Groups list.  Yay.  We want to put users into groups and then add them to reviews using those groups.

When we go to add users to a Crucible review, we can't see all the users and groups in the select list labeled "Reviewers:"  There seems to be a limit on the length of that list.  Perfectly reasonable.

When we start typing a users name, the list thins out rapidly to show only users names that match what I'm typing.  Which is great.

The problem is that once we start typing, all the group names disappear and the searching tool never finds any of them.  And so, a set of groups I made specifically to be used for adding clumps of users to Crucible reviews can't be used in Crucible.

Our User Experience team has been patiently, but eagerly awaiting our recent upgrade from 2.10.x to 3.6.1 so they could use the add-by-groups feature.  Now they are disappointed and Atlassian has lost a bit of esteem in their view for this silly UE bug.

Best,
Mike Diehn 

[Piotr Swiecicki]

Hi Mike,

The feature you are looking for was implemented in Crucible 3.4.0, https://jira.atlassian.com/browse/CRUC-474.  But when taking closer look at the implementation I have found an issue with it, just raised https://jira.atlassian.com/browse/CRUC-7108 describing the issue.  If I am not mistaken you have applied restrictions on the project level, restricting reviewers only to named individual users and/or named user groups.  Is that correct?

If so, consider either removing allowed users/groups restriction from project configuration if feasible.  Or watch the CRUC-7108 issue to get notification when the issue is resolved.

Hope that helps,
Piotr 

[Mike Diehn]

Piotr, no, we haven't applied restrictions on the project level.

We do have spaces in our JIRA group names, though.

And we are not using the Crucible groups at all, only the groups synched from JIRA.

This seems relevant: https://jira.atlassian.com/browse/CRUC-7717

Also, we're running Crucible 4.0.3 now and still have this problem.

[zamanmd]

Hi Mike,

Were you able to find the solution? Recently I am having same issues. Not sure what is the issue. Thanks in advance.