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Opsgenie OEC outgoing integration with Zabbix for multiple Opsgenie teams

Kostiantyn Rodionov April 27, 2024

Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Teams.

And it works: the Team's Alert acknowledge from Opsgenie is automatically applied to Zabbix Problem.
But what to do if there are dozens of teams in Opsgenie and we need such reverse integration for most of them? 

As I understand, only one Integration ApiKey of only one Team can be specified in the OEC configuration and the only way is to clone service processes (which doesn't look very efficient when you need about a hundred of them)? 

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Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2024

Hi!

The best option would be to use one Zabbix integration assigned to 'No Team' to create alerts for different teams. This way, you'll only need one OEC to send back to Zabbix.

https://community.atlassian.com/t5/Opsgenie-articles/How-to-Alert-Different-Teams-Through-One-Integration/ba-p/2307288

-Brennan

Kostiantyn Rodionov May 15, 2024

It works! Thanks

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