Permission to view all comments but not add/edit them

[Pierangelo Repetti]

Hello,

I need to give some users permissions to view all comments for issues in a company-managed project, but preventing them from editing or adding new ones.

I thought that the "Browse project" permission would be enough, but with that only History is visible.

To see the Comments tab, I need to add the Edit comments permission, but that's too much.

How can I just give permission to read all comments ?

Thanks

[Dave Rosenlund]

Hello, @Pierangelo Repetti. I hope you are well.

You are on the right track but need to take some additional steps. This article focuses on "external users" but the same approach works for internal users that you want to have "read-only" permissions"

Jira Cloud - How to Create a Read Only User

Best,

-dave

[Pierangelo Repetti]

@Dave Rosenlundthat's what I did, namely

add to the Browse Projects permission the project role readonly-users-role

but it seems the single Browse Projects permission is not enough to read all comments (see my screenshot).

Thanks

Pierangelo

[Dave Rosenlund]

I see.  Well, after doing a little more digging it seems the Comments permissions are not that granular. What is possible is explained on this page in the Atlassian KB.

I can find no enhancement request so you can add your vote. Maybe you want to create one.

Sorry 😞

[Pierangelo Repetti]

@Dave RosenlundI'd consider it a bug rather than an enhancement. I'll think about creating a request but there are a lot of more serious ones that Atlassian hasn't considered in years, I guess this simple one doesn't stand a chance :)

Thanks

[Dave Rosenlund]

Hi, @Pierangelo Repetti. There are many cases where we, as customers/users, may not agree with Atlassian's design decisions.

However, according to the Knowledge Base article I shared, the system works "as designed," so it's not a bug.

In my experience, Atlassian is very good about fixing things with a lot of customer support (votes). It will likely be addressed if you create an enhancement request for this and many people vote for it.