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Automate JIRA Creation

Arpit Shah
Arpit Shah May 7, 2024

What is the process of creating automatic JIRA based on email received for production issue. 

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Ajay _view26_
Ajay _view26_
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May 7, 2024

Hi @Arpit Shah 

Can you expand you use-case? Are you looking at JSM Request creation as @Trudy Claspill  mentioned or is it a Jira usecase?

 

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Ajay

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Trudy Claspill
Trudy Claspill
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May 7, 2024

Hello @Arpit Shah 

If you want to automatically create an issue in a Jira Software project based on an email, refer to this documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If you are trying to set up a Jira Service Management project to accept emails and create new issues from them, then refer to this documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

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