Welcome to Jira Service Management 🎉

[Emily Dang]

Hello everyone!

Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM.  You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.

If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🤝

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Here are some of our favorite resources that we’ve designed to help you get started:

• Atlassian University Courses (all courses are free):

  • Jira Service Management Fundamentals: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.

  • Looking for something a little more advanced? Check out these courses:

    • Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.

    • Service requests essentials: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.

• Don’t have time for a course? Check out these product guides:

  • Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you.

  • Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.

[brandon hong]

Welcome to the Jira Service Management Community. 🙌 This is a place for all JSM users, from beginners to experts, to share knowledge and ask questions. You’ll find product updates from Atlassian and tips Jetnet American Airlines from community members. If you're new, tell us about your service management goals. If you're an experienced user, say hi too! Let's build this community together. 🤝 Check out our favorite resources:

• Jira Service Management Fundamentals: Learn the basics and set up your first service desk.
• Managing Jira Service Projects: Customize your service project and customer portal.
• Service Requests Essentials: Improve your service request management process.