Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Define abbreviation please

Maryanne Russell Samuels
Maryanne Russell Samuels
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 8, 2024

Define SLA

Answer
Watch
Like Be the first to like this
82 views

2 answers

2 accepted

3 votes
Answer accepted
Mikael Sandberg
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 8, 2024

Hi @Maryanne Russell Samuels,

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, Create service level agreements (SLAs) to manage goals. 

View More Comments
Maryanne Russell Samuels
Maryanne Russell Samuels
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 8, 2024

Lol....thank you

 

Like • Mikael Sandberg likes this
Reply
2 votes
Answer accepted
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 8, 2024

@Maryanne Russell Samuels 

Welcome to the community.  SLA is Service Level Agreement.  I agreed with what @Mikael Sandberg suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent.  So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events