Customers and "You don't have permission to access this service project."

[Robin Shaw]

I have my email requests setup to generate an issue when someone emails my support account.

I do not need these users to be "customers" i just need the emails to create issues.

So if the email hits "support@blahblah.com" it will then create an issue that i can then use in the board, with the "reporters" email quoted somewhere. 

Is this possible? do they have to be a customer? Otherwise i would have to create 100s of customers which is something i do not need.

Thanks

[Jack Brickey]

Ultimately yes, they need to be a customer. You could set up your project to be open, which would result in the customer being added when they send in their first email to create an issue.

[Robin Shaw]

Thanks for the reply. This does not appear to be working for me. I have it setup as "Open"

You can see it failing down here.

Am i doing something wrong?