Can I pick anyone's brain re: Jira Service Management?

[Holly Milosevich]

Heavy user of Jira Software and Confluence, but tipping my toes into Jira Service Management as an option to queue requests/facilitate intake.

Hoping to walk through some questions I have, if anyone wasn't opposed to me calling them. :) One specific question I have is around licenses and what to expect for a user who would only be submitting/raising requests. 

[Harrison Ponce]

Yup! Moreover, if you have staff using Jira Software that may need to provide input that's helpful for the JSM agents, but not necessarily communicate with customers and work tickets themselves, there's a role called "Collaborator" that lets them view and comment internally on JSM issues/tickets. This allows them to only dip into one license rather than two :-)

We use JSM pretty heavily here and happy to answer any questions!

[James Doyle]

Hi Holly,  If a user is only submitting / raising requests they will not need to have a licenses.  User that  work the issues would need to be licensed.