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September 2021 ACE

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This event focused on Chatops. An often used buzzword but really still in its infancy in regards to application and practice. The group heard from two industry pros who are in the trenches of Chatops each and everyday. Feel free to connect with our presenters over LinkedIn and share the recording with your collegues!


Presenters:

Nicholas Cron 

NEW CHATOPS BEST PRACTICES: HOW TO MANAGE SUPPORT TICKET CHAOS

Byron Czopek

HACKING AN IT SUPPORT SLACK CHANNEL


Event Recording:

Chatops: Slack & Jira Joy 

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