Unable to Reference Custom Field (date) in AutomationEmail

[Lauren Folk]

Hi all,

I have an automation set up that is triggering correctly, but I cannot get the value of my custom field "First Day of Work" to populate in the email that's being sent. I've tried the following, all appear blank in the email:

1 {{issue.customfield_10046.value}}
2 {{customfield_10046.value}}
3 {{customfield_10046}}
4 {{issue.customfield_10046}}
5 {{issue.First Day of Work}}
6 {{issue.FirstDayofWork}}

I've found previous questions asking the same thing, and the solutions are not working. Any idea? 

Previous questions:

https://community.atlassian.com/t5/Automation-questions/How-to-display-custom-field-in-email-automation/qaq-p/2226127

https://community.atlassian.com/t5/Jira-questions/Format-date-in-email-from-automation/qaq-p/1988621

[Lauren Folk]

Answered my own question. My project has both a "Start date" and "Start Date", and I mixed up the custom IDs.

[Bill Sheboy]

Hi @Lauren Folk -- Welcome to the Atlassian Community!

For an automation question like this, context is important...

Please post an image of your complete automation rule, images of any relevant actions / conditions / branches, and an image of the audit log details showing the rule execution.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

I would expect {{issue.customfield_10046}} to work, plus any formatting you may want.  (Assuming that is the correct custom field id.) 

Did you add this custom field or is it from a marketplace addon / app?

What type is your field: date picker, date / time picker, etc.?

What type of project is this: company-managed or team-managed?  You may find that information at the lower-left of the page expanding area.

Kind regards,
Bill