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Support request - locked out due to SSO issues

y2gordonotron
y2gordonotron
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April 30, 2024

Hi All, We've had an issue with our SSO provider configuration and now we're unable to access any of our Atlassian services. I can't reach to support as we need to be logged in to do so, and my personal account (used here) tells me to contact the site admin.

Is there any way of reaching support team for assistance on this?

Edit: I did manage to raise it via the migration assistance options - but thats not had a response yet

 

Gordon

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 2, 2024

Hi @y2gordonotron 

I can see that you have an existing ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-279145

While this appears to have been resolved, if it is not please reply to that support case for further assistance here.

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Valerie Knapp
Valerie Knapp
Community Leader
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April 30, 2024

Hi @y2gordonotron , welcome to the community and thanks for your question.

I have tagged Atlassian into this page so hopefully they will be able to help.

Cheers

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y2gordonotron
y2gordonotron
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April 30, 2024

Much appreciated! 

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