Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Locked out of the Organization due to Identity Provider misconfiguration

Veiko J
V J
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 26, 2024

We've managed to lock ourselves out of Atlassian Cloud due to misconfiguration in the Identity Provider and due to that, can't also reach out to Atlassian Support to get this fixed.

What would be the way to go to get back the access to our organization?
(For Atlassian, this is related to MOVE-110435 and is urgent.)

Answer
Watch
Like Be the first to like this
167 views

3 answers

1 accepted

0 votes
Answer accepted
Veiko J
V J
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 26, 2024

@Sreekrishna B and @Venkatesan tagged for visibility

Reply
0 votes
Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2024

I found a ticket that was created over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2945063 where you mention that this has been resolved.

Reply
0 votes
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 26, 2024

@Veiko J -

My recommendation is for you to work directly with your Atlassian Account manager to obtain further assistance.  Your site admins team should be able to know who they worked with at the time your site/account for your site setup orginally.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Reply

Suggest an answer

Log in or Sign up to answer
Identity Manager
Atlassian Access
TAGS
AUG Leaders

Atlassian Community Events

    See all events