Re-running Activity Timeline (app) setup wizard deleted all resource planning

[josh_clearihan]

Hi there,

Hopefully someone can help. 

We have been successfully using Activity Timeline for some time. While troubleshooting an issue with a project not working in the resource planning, the Setup Wizard under the configuration of the app was run. All previous planning resources and data has been removed from activity timeline. All previous settings, teams, users projects etc have remained.

How can we restore the missing resource planning?

[Svitlana Samotis · Accepted solution]

Hello @josh_clearihan 

It's important to clarify that running the Setup Wizard in itself cannot result in the loss of any existing resource planning data. 

However, it sounds like the issue you are facing may be related to changes in the mapping of issue start and end date fields in your ActivityTimeline setup: 

If these field mappings were changed, it could lead to the disappearance of scheduled data on your timelines. This typically happens if the newly mapped fields do not contain any data. 

To resolve this, you can either map back previously used fields and perform issue synchronization or use Jira's automation features to transfer data from the previously used fields to the newly mapped fields. 

If you have any more questions or require further assistance, please don't hesitate to ask.

Svitlana, ActivityTimeline Team 

[josh_clearihan]

Thanks for the info, Svitlana; you were right. The Setup Wizard changed the Issue Start & End Date Fields back to the system default, which affected how the planner displayed our issues. 

I reached out to your support team who were helpful in providing my with the previous field configuration, allowing me to re-apply the settings and restore the resource planning.