Change of domain

David Pogosyan May 17, 2024

I have a simple question.

I want confluence to run under our work domain.

But when I try to do this in the “Custom domains” menu

I get an error

“Upgrade to unlock custom domains
Start a free trial of a Jira Service Management Standard plan. Get advanced features and the support you need to scale reliably.”


I don't understand what it wants me to do. What subscription level do I need? Can I buy a Standard subscription and use Custom Domain?

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Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2024

@David Pogosyan Welcome to the Atlassian community

I believe custom domains might still be in early adoption per their documentation here: https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/  and here: https://jira.atlassian.com/browse/CLOUD-6999   To have a custom domain I believe you have to be on a paid plan hence the free trial pop-up.

David Pogosyan May 17, 2024

Yes, just what is the minimum paid plan I need? There are so many: separate for Confluence, separate for Jira...

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2024

The standard plan should work as it is any paid plan.

David Pogosyan May 17, 2024

Perfect. Thank you so much for your help 

Like Brant Schroeder likes this

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